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Violeta Kryvosheia

Violeta Kryvosheia

Customer Support Representative

Followers of Violeta Kryvosheia821 followers
location of Violeta KryvosheiaLviv, Lviv, Ukraine

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  • Timeline

  • About me

    User

  • Education

    • Lviv Institute of Economy and Tourism

      2016 - 2018
      Master's degree Tourism and Hospitality

    • GoIT - start your career in IT

      2022 - 2023
      UI/UX Designer

      In this course, I worked on various projects both alone and in groups. I created web services, mobile apps, landing pages, mood boards, dashboards, and animated prototypes.

  • Experience

    • Webhelp

      Nov 2018 - May 2021
      Customer Support Representative

      Responding to customer queries in a timely and accurate way, via phone, email or chat. Solve all possible problems that passengers can face with before, during or after the flight. Knowing the product and providing with accurate information. Assist in training Junior Customer Support Representatives.

    • CIENCE

      Jun 2021 - Jun 2023
      Data Researcher

      Duties:-Collecting Data-Data Analysis-Data Quality Assurance-Data Management-Leads validation

    • Devico Solutions

      Oct 2023 - now
      Lead Researcher

  • Licenses & Certifications