Abby Chu

Experience

• 

  University of Virginia

  May 2015 - May 2017

  • Worked under a research grant as part of Connecting Presidential Collections, a free centralized site for searching across presidential collections, editing high quality scans of microfilm for increased readability and accessibility. • Supported the organization and facilitation of summer outreach programs to cultivate healthy political interest and encourage political participation in the Charlottesville community while also digitizing the American Politics library collection for future educational purposes.

  • Miller Center for Public Affairs Library Web and IT Intern

    May 2015 - May 2017

  • Center for Politics Programs Intern

    May 2015 - Jul 2015
• 

  United States Senate

  Jul 2016 - Aug 2016

  Congressional Intern

  • Managed constituent concerns and phone calls regarding the senator’s position on current events and issues.• Assisted office administrators in scheduling visits, delivering mail, and filling flag requests for constituency.• Represented the senator in leading tours of the Senate and Capitol buildings, interacting with and educating guests.

• 

  Camp Merri-Mac

  Jun 2017 - Aug 2017

  Photographer | Social Media Office

  • Captured the story of camp by regularly shooting, editing, and posting high quality photographs of campers for social media platforms to promote the camp’s business and brand and to generate content for the launch of the website redesign.• Mastered Adobe Lightroom and operated across multiple platforms to store and organize thousands of photographs, meeting daily deadlines seven days a week in a fast-paced and active environment while supervising and managing daily blog posts and editing written content. Show less

• 

  Military Officers Association of America (MOAA)

  Sept 2017 - Mar 2021

  • Planned, promoted, and executed educational opportunities for the military community including a weekly webinar series, monthly executive seminars and career fairs, and an annual signature offering at the Smithsonian National Air and Space Museum with over 500 participants, creating a unique experience for both company representatives and job seekers.• Coordinated presentations with subject matter experts by identifying deliverables and offering essential technical and administrative support to discover best practices and business processes for the team’s continued success.• Tracked, analyzed, and reported on all department data, assembling both quantitative and qualitative metrics, to review the impact and value of programming and to offer insights and recommendations to key stakeholders and the board of directors.• Directly assisted vice president of business unit in department leadership by facilitating meetings and by preparing a variety of materials for C-level executives. Show less • Researched and reported on legislative and healthcare changes to military pay and benefits, communicating across multiple platforms to convey organization’s advocacy efforts on Capitol Hill and to deliver relevant member products and services.• Successfully trained new team members, taking initiative to reorganize and update instructional modules, to build stronger message consistency and team cohesion.• Maintained current and accurate member data, developing better business processes in how information is stored and used to ensure data integrity and usability. Show less

  • Program and Event Manager

    Dec 2018 - Mar 2021

  • Benefits Associate

    Sept 2017 - Nov 2018
• 

  Gartner

  Mar 2021 - now

  • Leads product initiative with scrum team by first defining the MVP and maintaining a healthyand robust backlog of user stories; advocates for the work against competing priorities andprotects the project against scope creep while continually reaccessing planned features withstakeholder input.• Partners with the design team on UX/UI and communicates the product vision by narrating theuser journey and goals through specific features, building preliminary wireframes, and fosteringa collaborative environment where feedback is constructive and welcomed.• Bridges the gap between business owners, designers, and IT leaders by facilitating conversationsaround recurrent issues, increasing the technical understanding of non-technical team membersand encouraging empathy in an effort to minimize cross-team frustrations, in order to align andrealign partners to product goals and celebrate wins as a team. Show less • Conducted a heuristic evaluation of product, collaborating with scrum team to identifyimprovements and produce well-written user requirements and prioritize work, based on acomprehensive understanding of product and clients’ needs.• Developed strong stakeholder relationships with consistent communication to gather andanalyze user feedback and provide ongoing support, creating and organizing relevant materialsfor onboarding, best practices and customer success.• Delivered monthly releases through planning and executing user acceptance testing withcross-team user participation, preparing release notes and training materials for internal partners. Show less

  • Sr Project Manager, R&A

    Apr 2023 - now

  • Specialist, Quantitative Analytics and Data Science

    Mar 2021 - Mar 2023