Shaymaa Abdel Razik

Experience

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  IBM

  Dec 2000 - Apr 2012

  o Managed a team of 50+ employees o Built a team of testing expertise and SMEs starting from 15 Employee till 35.o Managing the testing team and the test analystso Setting up testing process of the GDC Egypt and strategy for the testing competencyo Developing the value proposition of the competencyo Managing the business development of the competencyo Developing the career growth of the testing team o Interfacing with different clients at IBM worldwide and different GEOs in (USA, Canada, Italy, India, Pakistan,…)System Integration TestingQuality Assurance TestingSOA TestingSmoke Testingo Promoting testing services and testing resources to all line of business and sectors (Telecomm, Banking, Governmental,) Show less o Gather information about the client requirements through observation and reviewing documentso Use sound judgment to determine which factors should influence the customer's base caseo Evaluate the accuracy and reliability of the customer's informationo Evaluate the utilization of the customer's staff by analyzing the hours spent on billable activities of the customer's employeeso Create the investment strategy that supports the customer's future business goals and increases the productivity of the application development and maintenance personnelo Assess and mitigate the risko Provide inputs for the GD component of the proposal documentso Engage GD delivery team o Work with Geo opportunity owners and sales team to check on status and update relativeo IBM/Solutioning systems with reference to each opportunityo Communicate with Geo Sales leaders to leverage IBM global Solutioning/delivery capabilities.o Part of Testing Solutioning GID team handled different customers as below: KACST Mobily KSA Performance testing  AT&T OFM  AT&T COCM  AL Hilal Bank  Al Eithad Airways Show less

  • Testing Department Manager

    Aug 2011 - Apr 2012

  • Solution Manager in GDC “Global Delivery Center” in IBM Egypt

    Feb 2010 - Sept 2011

  • Testing Team Leader in CTDC “Cairo Technology Development Center” in IBM Egypt

    Dec 2000 - Jan 2010
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  Vodafone

  May 2012 - Jun 2018

  Provide direction to Managers in planning and executing assigned projects.Manage Testing Transformation initiative across shared services Work with Managers to support new business development opportunities.Develop best practices to achieve department goals.Ensure that all staffs follow department policies and procedures.Analyze any department related issues and provide immediate resolutions.Organize trainings to improve technical skills of department staffs.Assist in employee recruitment, performance evaluation, promotion, retention and termination activities.Schedule regular client and department meetings.Build productive and long term relationships with customers.Maintain existing customer base and identify and develop new customersEnsure service levels meet or exceed customer expectations.Address employee grievances and build positive working environment for employees.Develop department budgets and establish cost-reduction initiatives. Show less - Developing new programs to support the strategic direction of the organization like the Crowdsourcing - Managing programs across different virtual teams in different locations like Germany, Portugal, Spain through Agile and Waterfall methodology like (Vodafone Collaboration Program , My Vodafone , IOT program)- Leading the German SMEs and Egypt team in one team to deliver testing services to VF Group. - Established best practices, policies, and procedures- Implementing and managing changes and interventions to ensure project goals are achieved by applying the change management process and working closely with the CAB for any RFC and working with Operation teams in the DevOps model.- Face to Face meetings with stakeholders to ensure the smooth communications and issues management, the meetings done on Quarterly basis in different countries- Performed gap analysis for TMMi and CMMi assessment to the Collaboration program (Office IT Domain)- Managing corrective action, process improvement, and auditing projects.- Budget monitoring and control- Worked with “Sopra Steria” in delivering the Governance model and framework to manage the testing and Quality projects across Vodafone shared services.- Building reports based on the KPIs to monitor and track (Testing Quality, Testing coverage, testing effort ....)- Worked with several testing tools like Jira, RQM , ALM , Confluence, o Lead and managed a team of 60+ testing members of different skill sets from 2 different locations ( Test specialists, Senior Test Engineers, Test Managers, Automation Test Engineers, Load and Performance test engineers and test engineers) working for Vodafone group (Germany).o Supervise and manage the overall performance of staff in the departmento Analyzing, reporting, giving recommendations and developing strategies on how to improve quality.o Achieve business and organization goals, visions and objectives Show less

  • TSSE Technology- Testing & Quality Service Department Manager

    Apr 2015 - Jun 2018

  • Program and Quality Manager for Vodafone group

    May 2012 - Apr 2015
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  Elsewedy Electric

  Jul 2018 - Jan 2024

  Group Technology Governance and Compliance Senior Manager

  Technology Governance of Digital Transformation Strategy acrossELSEWEDY ELECTRIC Group of 80+ subsidiaries in EMEA Strategy enablement arm working closely with GMs and CEOs and VPsof the subsidiaries in addition to the Program and Portfolio Managersfrom Technology team Manage Information Security policies and processes based on ISO27001 Process consultant developed PM processes based on PMP and Prince 2and best practices Process audit and compliance compliant with CMMI on ELSEWEDYTeams and Vendors and suppliers Including (Salesforce, Oracle) Manage deployment of ITSM Solution globally Work with Oracle ACS on applying security solutions on OracleImplementations Mange License framework agreement for whole group for centralizationand standardization of the SW used across the group (Autodesk, Oracle,CSI, MS, ) Manage User Experience proactivelyGoverning the digitization projects using technologies Including OracleERP (EBS & On Cloud basis) (Finance, Supply Chain, PPM, CX & HCM),Salesforce, Tacton CPQ, Hyland Onbase, Celonis Process Mining, Energymanagement, Material Control and Process Automation.Intelligent procurement using SAP Ariba, Energy Management andEfficiency tracking using RFID and IOT implementationsIncorta platform for managing the Data Analytics initiatives and DataAcquisition, Diversified profile with broad experience across differentindustries. Show less

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  AMAN Holding

  May 2020 - now

  Technology Director