Rashida Jumoke Monguno

Experience

• 

  Central Bank of Nigeria

  Jan 1993 - now

  Duties and Responsibilities• Develop and implement an effective consumer protection framework that would promote consumer confidence in the financial system.• Manage and direct communications between departments to ensure a cohesive and functioning environment; establish a medium of communication that enables various departmental teams to produce expected results. • Scrutinise the performance of management teams in meeting-agreed risk and compliance goals and objectives; monitor where necessary, daily activities that result in consumer issues resolutions.• Promote consumer awareness and education; write brief narrative reports of investigations to enhance communication and understanding between consumers and financial authority.• Restructure the internal staff to align better with the financial institution, monitor the quality assurance department to ensure compliance with standards for operations ethics and other audit requirements. • Lead cross functional teams to promote and disseminate financial education and awareness amongst existing and prospective consumers for the enhancement of their economic well-being. Show less Duties and Responsibilities• Coordinated all Board Administrative services in relation to Board reporting activities; took and reviewed minutes, and prepared Board Folders for distinguished committees. • Ensured the efficient operation of the Board decision-making process during and in between Board meetings, including the timely and quality development of inputs and the observance of applicable procedures.• Provided inputs for the formulation and review of policies and procedures on governance matters, and guide the development of materials to assist the Board, as required. • Developed and implemented a strategy of engagement with Board members that strengthens the support provided to Board processes and enhanced the collaboration and flow of relevant information between the Board and the Secretariat.• Managed cross-divisional efforts towards the effective preparation of formal and informal Board meetings, including by coordinating the Secretariat engagement with the Co-Chairs and with the Board. Show less Duties and Responsibilities• Provided leadership, direction and guidance on the Management of Complaints and Freedom of Information Requests within the Central Bank. • Collaborated with teams and networks across the department and cross government to understand stakeholder concerns, build consensus and help land the central bank’s messaging. • Supported the development and implementation of the Department's policies, procedures, and processes; and monitored compliance of subordinates. • Reviewed Statutory and Management Reports on all aspects of requests, findings and recommendations produced by the division. • Ensured proper implementation of approved recommendations on public complaints and Freedom of Information Issues. Show less Duties and Responsibilities• Supervised the collation of memoranda for Board and Management Committee meetings; ensured that the electronic folders on the Diligent Board book, the Committee of Departmental Directors and Governors Consultative Committee meeting portals are populated promptly.• Identified information gaps relevant to the recovery and reconstruction of response operation, provided documented inputs and guidance on further assessment/data collection needed and contributed to the project reporting.• Facilitated the preparation of Statutory Departmental memoranda and the Bank’s Calendar of Principal meetings.• Assisted the Secretary to the Board in ensuring statutory compliance with regards to meetings and other regulations.• Reviewed proposals for changes in the composition and structure of Committees to Management Show less Duties and Responsibilities• Managed all facets of logistical planning from comprehensive client and corporate communication, attendee management, timelines and schedule.• Co-ordinate the organization of Board, Standing and Ad-hoc Committee meetings. • Handled on-site execution of program by coordinating the efforts of the hosts, hotel, vendors and staff, and troubleshooting any challenges which may arise. • Created meeting budgets and completed budget reconciliations at the conclusion of each meeting as well as complete all legal reporting according to the Central Bank’s guidelines.• Managed databases, registrations, and interact with meeting attendees and other 3rd party organisations via e-mail and phone on a daily basis. • Took and prepared minutes of meetings for Standing and Ad-hoc Committees; ensured that records of adopted minutes of meetings are properly kept.• Made proposals for changes in the composition and structure of the Committees to Management; prepared briefs for members of newly created Ad-hoc and standing committees.• Liaised with other Departments for inputs for meetings of the Board and other Committees.• Ensured that the content of the Department on the Bank net was constantly updated. Show less Duties and Responsibilities• Collated memoranda for Board and Management Committee meetings and ensured that the executive folders are circulated on time.• Ensured that members of the Committee and Departmental Directors are informed of the status of their memoranda on the agenda for the meetings.• Prepared routine and special reports and memoranda of the Department for various Committees. • Demonstrated knowledge of all relevant organizational policies and procedures and state and federal laws and requirements (Compliance, HR, Legal, Operations). • Recognized and formally acknowledged outstanding staff performance to boost organisations morale and productivity. Show less Duties and Responsibilities• Examined applications for opening of letters of Credit; conducted economic policies and diplomacy between Nigeria and other countries.• Ensured that documents submitted were signed by authorized signatories from the mandate office; Issued the letters of credit after ensuring compliance.• Drafted amendments to the letters of credit, if requested, and if the terms of the LC permits.• Informed the correspondent Bank of any amendments.• Posted entries into the Bank’s Banking Operations System (BANKOS) after confirmation that the appropriate shipping documents had been presented.• Ensured daily call overs and reconciliation of balances on drawings on Letters of Credit. Show less Duties and Responsibilities• Drafted Circulars to Banks on guidelines on Foreign Exchange utilization, Pre-Shipment & Import and Export guidelines; assisted with the formulation of Trade & Foreign Exchange policies.• Prepared approvals in respect of applications that were Not Valid for Foreign Exchange, bills for collection etc.• Provided support for the preparation of the Foreign Exchange Officers Forum. • Completed variety of reports, developed command overview of personnel actions and maintenance for bank purposes. • Prepared methods procedures; reported conclusions findings, new policy interpretations need for new or revised policies. Assisted with the preparation of the Bank’s Foreign Exchange Budget. Show less

  • Director/Secretary To The Board

    Jun 2023 - now

  • Director of Consumer Protection

    Aug 2021 - Jun 2023

  • Head, Board Affairs Division - Corporate Secretariat

    Oct 2017 - Aug 2021

  • Deputy Director - Head, Information Management Division

    Jun 2016 - Oct 2018

  • Assistant Director/Deputy Director - Head, Meetings Management Office

    Jan 2010 - Oct 2018

  • Senior Manager – Meetings Coordinator

    Jan 2006 - Jan 2010

  • Assistant Manager - Board Affairs & Index Office

    Jan 2002 - Jan 2006

  • Senior Supervisor/Assistant Manager

    Jan 1995 - Jan 2002

  • Senior Supervisor - Budget & Statistics Office, Trade & Exchange Department

    Jan 1993 - Jan 1995