Dejan Stajković

Experience

• 

  Spasa B&B

  Oct 2018 - Feb 2021

  Booking Coordinator

  ▪️Managing reservations on ,,booking.com“▪️Dealing with comunication regarding special offers▪️Arranging private transportation from airport▪️Welcoming our customers and providing with all informations

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  NCR Corporation

  Oct 2021 - now

  ▪️Member of dispatch avoidance project.▪️Serve as the single point of contact for NCRtechnicians based in USA.▪️Dealing with hardware, networking andapplication support and issues reported to thehelpdesk via the remedy system / emailescalations / phone calls▪️Take ownership and responsibility of an issuefrom start through to a successful resolution▪️Escalate issues and involve NOC / FS and othervendors wherever required in order to resolveissues as quickly as possible▪️Foster a team work environment in order tocreate a synergistic and efficient team▪️Work well in a fast paced environment withdeadlines▪️Investigate and document incident root causeand resolution▪️Update remedy tickets, escalation emails, workorders with any and all needed information▪️Develop sound understanding of IT operationsand related applications and IT systems as well asbusiness related processes and procedures▪️Develop technical knowledge of each systemwithin company profile and specialized knowledgeof certain nominated areas▪️Maintain and consistently demonstrate a generalknowledge of company guidelines, processes,practices and procedures▪️Providing assistance to L1 team and coleagues. Show less ▪️ New hire trainer▪️Works directly with customers to resolvesrecurring or standard problems▪️Works directly with NCR and 3rd party Vendortechnicians to resolve HW or SW problems▪️Provides daily and weekly incident trackingsheets to report on performance▪️Reviews incident history to determine recurringfaults▪️Provides technical support and assistance toclients and businesses regarding hardware andsoftware issues▪️Provides support with installing, configuring, andupdating hardware and software, as well as fixingany issue related to the equipment that may comeup on a daily basis▪️Allocates engineer appointment times for jobsrequiring multiple resources on-site▪️Updates work orders and provides statusinformation▪️Assigns and distributes workload to meet SLA'sMay respond to escalated calls▪️Participates in product set or customer basetraining▪️May implement remote fixes relying on guidedsearch for diagnosis across multiple products▪️Applies troubleshooting checklists▪️Acquires and applies knowledge oftroubleshooting techniques and desktopdiagnostic tools Show less

  • Advanced Technical Support Specialist | Walmart NPS L2

    Jan 2022 - now

  • Technical Support Specialist (I) - Walmart L1

    Oct 2021 - Jan 2022
• 

  NCR Voyix

  Oct 2023 - now

  Advanced Technical Support Specialist | Walmart NPS L2

  ▪️Cabling team member▪️Member of dispatch avoidance project.▪️Serve as the single point of contact for NCRtechnicians based in USA.▪️Dealing with hardware, networking andapplication support and issues reported to thehelpdesk via the remedy system / emailescalations / phone calls▪️Take ownership and responsibility of an issuefrom start through to a successful resolution▪️Escalate issues and involve NOC / FS and othervendors wherever required in order to resolveissues as quickly as possible▪️Foster a team work environment in order tocreate a synergistic and efficient team▪️Work well in a fast paced environment withdeadlines▪️Investigate and document incident root causeand resolution▪️Update remedy tickets, escalation emails, workorders with any and all needed information▪️Develop sound understanding of IT operationsand related applications and IT systems as well asbusiness related processes and procedures▪️Develop technical knowledge of each systemwithin company profile and specialized knowledgeof certain nominated areas▪️Maintain and consistently demonstrate a generalknowledge of company guidelines, processes,practices and procedures▪️Providing assistance to L1 team and coleagues. Show less