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Jack Bedick

Jack Bedick

Research Assistant

Followers of Jack Bedick898 followers
location of Jack BedickMarina del Rey, California, United States

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  • Timeline

  • About me

    Senior Customer Success Manager, Team Lead at Darktrace

  • Education

    • Foundation for Economic Education (FEE)

      2013 - 2013
      Economics "Who Will Build the Roads?"

      Summer Seminar SeriesPrescott, AZ June 2013Series consisted of 28 hours lecture time with focus on government and the funding of infrastructure of our roads and highways.

    • Florida State University

      2012 - 2016
      Bachelor’s Degree Economics/Sports Management Magna Cum Laude

      Activities and Societies: National Society of Collegiate Scholars, Sigma Alpha Lambda National Leadership & Honors Organization, Golden Key International Society, Phi Eta Sigma National Honor Society, Young Entrepreneurs for Leadership & Sustainability (Treasurer), Sports Management Student Association, DECA (Association of Marketing Students)

    • Florida State University

      2015 - 2015
      UK Global Sports Management Program International Sports Business

      Activities and Societies: Met with executives from Octagon Global Sports Agency Met with designers of new Wembley Stadium Attended the historic Open Championship(aka British Open), Scotland Toured Emirates Stadium, All England Lawn Tennis & Croquet Club(Wimbledon), new Wembley Stadium, Olympic venues & Lord's Cricket Grounds Tour of Sky Sports, UK Television Sports Study of International Sport Business, Facility & Event Management, Sport in Cross-Cultural Perspective, Global Business in the Marketplace

  • Experience

    • FSU Sports Management Master's Program

      Oct 2015 - Nov 2015
      Research Assistant

      Performed field studies as related to the specified research project involving youth sportAdministered over 150 participant interviews, using unique and varied interpersonal tacticsDeveloped and maintained research databases using Microsoft Excel

    • IMG Academy - Super Y League

      Dec 2015 - Dec 2015
      Tournament Operations

      -Monitored overview of game operations from pre-game until conclusion-Assisted & fielded questions regarding game locations, schedules, etc. from more than 1000 patrons-Recorded and transferred statistics and events over the course of the matches

    • Foundation for Economic Education

      Aug 2016 - Dec 2016
      Fall Programs Associate Intern

      -Aided in the planning and execution of operations for seminars, improving attendance by 10% from -previous year-Coordinated and organized arrangements for alumni to represent the organization in 15+ states nationwide-Constructed and submitted upwards of 40 proposals to venue locations for possible hosting

    • GolfNow, a division of Golf Channel

      Jun 2017 - Mar 2019
      Member Care Specialist

      Provide unparalleled, personalized Golfer care through all possible channels.• Deliver our “why” and commit to providing outstanding service• Enthusiastic and pro-active; think quickly and solve problems efficiently and effectively• Passionate in understanding our golfers’ needs and transforming their feedback into positive experiences• Maintain a high energy, engaging, service culture• Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely service• Participate in a quality assurance program to certify that a high level of accuracy and Golfer Care are consistently delivered Show less

    • FastModel Sports

      Mar 2019 - Feb 2022

      • Provide operational support for FastModel clients including webinars, private training sessions, and resolving customer case issues for the NBA, WNBA, and NCAA• Travel as needed to assist clients with in-person onboarding and education of software• Assist in bi-weekly QA analysis of the product prior to release to all customers• Oversee virtual training of recently hired international and in-office support staff members• Actively pursue sales of new clients in untapped collegiate markets to help continue widespread adoption of software Show less

      • Client Services Manager

        May 2021 - Feb 2022

      • Client Success Specialist

        Mar 2019 - May 2021

    • Darktrace

      Feb 2022 - now

      • Senior Customer Success Manager, Team Lead

        Sept 2024 - now

      • Customer Success Manager, Team Lead

        Oct 2022 - Sept 2024

      • Customer Success Manager

        Feb 2022 - Oct 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Media Relations(1st & 2nd Rounds)

      Issued by NCAA Women's Basketball on Mar 2015
      NCAA Women's BasketballAssociated with Jack Bedick

    • Finance Co-Chair

      Issued by Sigma Pi Fraternity, International on Aug 2015
      Sigma Pi Fraternity, InternationalAssociated with Jack Bedick