Ishita Lahiri

Experience

• 

  The Times of India

  Jan 2009 - Jan 2009

  Intern
• 

  IBM Global Services

  Jun 2009 - May 2011

  Senior Procurement Specialist

  As a Procurement Specialist, my job involves interacting with the client on a daily basis through calls and email exchanges. Have been trained mainly on SRM 7 and SAP, which are closely related to my work. Additionally, I've been a part of the core team when SRM 7 was being launched and this gave me an in-depth knowledge of the application.Have also been the STAR performer for continuous 6 months at a stretch, also earning appreciations and accolades, both internally and externally. Have attended client meets and one-on-one sessions with the client, providing and sharing my thoughts on an open forum. Show less

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  HSBC

  Jul 2011 - Feb 2022

  Associated with the KYC- Customer Due Diligence department. Stakeholder management that involves constant liaison with onshore middle office, client relationship managers, financial crime compliance teams and project managers to meet KPI targets and achieve SLAs. Managed a team with an average capacity of 25 KYC analysts. Associated with implementation of the Online KYC project within Bermuda business and migration of the end to end remediation process. Result driven experience in managing team, projects, performances, attrition, risk, service levels, audits, compliance, OOE, quality and escalations. Show less

  • Manager Operations at HSBC

    Nov 2017 - Feb 2022

  • Assistant Manager

    Aug 2016 - Nov 2017

  • International Case Manager

    Sept 2014 - Aug 2016

  • Account Opening Officer

    Jul 2011 - Aug 2014
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  Standard Chartered

  Jul 2022 - now

  Senior Manager