Experience

• 

  Liberty mountain resort

  Dec 2002 - Mar 2003

  Marketing intern

  Managed snow report distribution, special events and sponsorships, charity events and email marketing program

• 

  Liberty mountain resort

  Dec 2003 - Feb 2004

  Marketing intern

  Managed snow report distribution, special events and sponsorships, charity events and email marketing program

• 

  Liberty mountain resort

  Jun 2004 - Aug 2007

  Marketing assistant

  Marketing, Events, Web & Graphic Design

• 

  Gloprofessional

  Sept 2007 - Jan 2011

  Digital media program manager

  Specialize in website UI / design, social media & email marketing, SEO / SEM.

• 

  Vail resorts

  Jan 2011 - Mar 2016

  At the heart of the CRM group at Vail HQ: establishing a single view of our guest, enabling a consistent, relevant & timely experience across all channels, enhancing the overall guest experience both on and offline. Our emails are created with the goal of delivering the experience of a lifetime - skiing, snowboarding and marveling at the great outdoors - to people's inboxes.

  • Senior Marketing Manager, CRM

    Oct 2013 - Mar 2016

  • Email Marketing Manager

    Jan 2011 - Oct 2013
• 

  Inntopia

  Apr 2016 - now

  Provide seamless and superior professional services to our newest partners on the Inntopia Platforms and support their transition throughout the Onboarding process, to our talented Partner and Account Services teams.Continue to manage our teams of talented Onboarding Specialists and Strategic Account Managers, as well as provide strategic services, consulting and support for clients using Inntopia platform and services to further their CRM initiatives and enhance the guest experience. Manage team of Strategic Account Managers, as well as provide strategic services, consulting and support for clients using Inntopia platform and services to further their CRM initiatives and enhance the guest experience. Manage team of talented Strategic Account Managers, as well as provide strategic services, consulting and support for clients using Inntopia platform and services to further their CRM initiatives and enhance the guest experience. In addition to managing key enterprise accounts at Inntopia, am part of the Strategic Services team which provides in-depth consultative and strategic advice for both our internal Account Management team and our partner resorts and clients. I provide strategic CRM advice and guidance on how to enhance revenue and reduce costs: leverage your own customer data in new and exciting ways with custom campaigns, personalization, automated delivery of the right message, to the right guest, at the right time.

  • Vice President

    Aug 2024 - now

  • Senior Director, Account Services

    Jul 2023 - Aug 2024

  • Director, Account Services

    Feb 2020 - Jul 2023

  • Strategic Account Manager

    Jan 2018 - Feb 2020

  • Account Manager

    Apr 2016 - Jan 2018