Experience

• 

  Bank of america

  Jun 1987 - Mar 2016

  Supported Consumer Marketing Executive with leadership routines and communications, speaking engagements and team gatherings as well as operations oversight of the ~700 Consumer Marketing associates. • Responsible for completion of key Consumer Marketing deliverables (100% on-time completion of regulatory and compliance training, emergency readiness and response plan, etc.)• Responsible for overall Consumer Marketing space management nationwide, adherence to the annual travel budget and the tracking as well as correction & education of the marketing error review process• Developed a communications framework that ensured timely and consistent messaging across the consumer marketing organization Developed agendas and facilitated weekly leadership meetings • Managed and facilitated meetings and routines that connected business support managers across the Consumer Marketing product and channel teams• Developed presentations for the Consumer Marketing Executive to share with the Consumer Marketing team, business partners and other groups across the company• Organized and executed meetings for 700+ consumer marketing team mates and business partnersManaged 2-member team responsible for:• Product marketing business support (error tracking, travel budgets, weekly product marketing update)• Annual marketing score card development and monthly maintenance• Monthly marketing business review• Handling general information resource and issue resolution Show less Managed team providing business support to all the mortgage marketing product and channel teams. Responsibilities included compiling and facilitating monthly Marketing business reviews; managing agency scope of work development and reconciliations; design and development Marketing score card. Notable accomplishments included:• Developed end-to-end Marketing Operating Model to streamline workflow and reduce redundancies• Developed, managed and facilitated mortgage marketing governance process• Marketing project lead for the review & disposition of almost 2,500 legacy Countrywide marketing and sales support materials• Mortgage marketing lead for design and development of new internal invoice processing system Show less Manager of team supporting more than 2,000 retail mortgage sales associates. Responsible for support of all sales tools and materials, as well as the retail marketing elements of all projects, including:• Marketing team lead for design and development of an integrated marketing platform supporting personalized and compliant direct mail and email functionality • Developed a process to track and disposition over 500 pieces of marketing materials and enable timely Legal and Compliance updates• Marketing lead for the design and development of enhanced sales force websites, including lead capture and a mini application• Developed and executed the first formal process for gathering sales force feedback on marketing tools and programs; received 30% response rate. The feedback drove the annual strategic marketing plan Show less

  • SVP, Business Support Executive

    Aug 2010 - Mar 2016

  • SVP, Business Support Manager

    Jan 2007 - Jul 2010

  • VP, Retail Marketing Manager

    Jan 2006 - Dec 2006

  • Various Positions

    Jun 1987 - Dec 2005
• 

  Apex systems

  Jun 2017 - Mar 2018

  Contractor, business support manager
• 

  Bank of america

  Apr 2018 - Jul 2020

  Business control manager

  Responsible for associate readiness and adoption in the Anti-Money Laundering (AML) unit of Global Banking and Markets

• 

  Retired

  Aug 2020 - now

  Retired