Experience

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  Hp

  Jul 2008 - Jun 2012

  Marketing operation specialist

   Customer information maintenance and analysis Service review meeting preparation and facilitation Process document standardization Production Lead backup/People management relevant cases, lead a 4 people team supporting Australia case Design Macro tools to help process improvement

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  Accenture

  Jun 2012 - Jul 2014

  Senior analyst

   Leads report enhancement projects and provide training as needed  Service review meeting preparation and facilitation Digitization support on process (VBA, Access) VBA trainer, and Quality awareness trainer

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  Infosys

  Jul 2014 - Nov 2015

  Automation leader

   Responsible for operation improvement of the center. Responsible for automation project design, development, validation and maintenance. Find opportunities in operation by using quality method and provide automation solution. Work with company global automation team, share the best practice and best solution. Responsible for MS Office junior and senior level training, VBS, SQL training.

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  Johnson controls

  Nov 2015 - Aug 2019

  Automation lead

   Responsible for all functions operation automation projects of Dalian business center. Responsible for automation project developer allocation, design, development, validation, and maintenance. Work with CI team, get into operation team, analyze process end to end, seek automation opportunity and provide better solution. Support automation team to work properly, level up personal skills on technology and communication skills. Responsible for company MS office training and VBA, RPA training.Key Projects: Develop and lead automation team develop over 200 projects. North American financial project transition (Responsible for automation tool and database transition) RTR Bank Reconciliation（SAP，Access， RPA, Web） ERP<SAP, Baan, iScala, Pronto, Mastermind> Billing project（SAP，RPA） iSuggest project（Web， SQL Server） IT Asset project（Access SQL Server） MailRoom project（Access， RPA） Manual Journal Posting project（RPA， VBA） Account Reconciliation project（SharePoint） AP AR financial report project（RPA， SQL Server） OTC AR Cash application（Access， RPA， VBA） Collection Customer SOA project（Access， RPA） HR data management system（Web， SQL Server） Show less

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  Ibm

  Sept 2019 - now

  Rpa release manager

  Handle RPA projects online control and maintenance.