Experience

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  Mitie

  Jan 2008 - Dec 2009

  Accounts payable manager

  Sole responsibility for purchase ledger for company with Annual turnover of £50 million Assisted with the successful implementation of Accounts Software – SAPFully trained on SAP software with 1 years experienceAccurately coded and input vendor invoices into the accounting systems. (MENTOR and SAP) Over 60 suppliers and 1000 invoices a monthResolved vendor account queries swiftly and professionally

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  Navisite

  Jun 2011 - Jul 2014

  Responsible for multiple clients, who take managed services or co-location from NaviSiteManaging the operational relationship between NaviSite and its customers and ensuring that services delivered meet or exceed contracted SLAsResponsible for maintaining and developing the client relationship at all levels Ownership for all services including billing and financial management, raising credits when necessaryNegotiation and conflict resolution skillsLifecycle managementDriving continual improvementFocused on delivering a high level of serviceEnsure that services are delivered to agreed quality and service level measuresWork closely with the sales function to identify new opportunities and win new businessService reviews with major clients responsibility includes production of detailed service performance reports including SIP'sEscalation handlingProvide Incident reports following any significant issuesManage out of hours escalations for service related issues Show less This job has taught me how to work as an individual while remaining part of a larger teamUsing Remedy as our ticketing system for trouble tickets and change requests.Consoling into various devices such as cisco ASA firewalls to assign static IP address or change setting to DHCPSetting up iLo on HP serversPhysical installation to include racking and mounting of equipment, manually making patch cables and ensuring they are fully tested before installation, replacing of hard drives, CPUs, Fans, power supplies.Ensuring that back-up tapes are changed according to schedulesInvestigate, troubleshoot and resolve all Layer 1 connectivity issues. Provide detailed records of work carried out in the ticketing system (remedy)Consoling into equipment using putty or HyperTerminal for mainly cisco equipment i.e. firewalls/servers/switches to resolve any IP conflicts, assign a name or run specific commands as instructed by customers.Ensuring all tickets are resolved within SLAsUndertake regular inspections of the datacenters to check the physical security of rack locks, equipment install & cabling, as part of the operational day-to-day management tasksAdhere and comply to Health & Safety regulations/guidelines in all working practices within the datacenterSupervise any 3rd party works scheduled within the datacenter, providing assistance when requiredConduct handovers after every shift to ensure a smooth transition for any outstanding works for the customer. Show less

  • Service Manager

    Dec 2011 - Jul 2014

  • Data Centre Engineer

    Jun 2011 - Nov 2011
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  Verma consultancy services

  Aug 2014 - now

  Director