Deep Enrich
Pritu Thakur
Senior Analyst
198 followers
Irving, Texas, United States
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About me
Senior software engineer || Pega Certified Buisness Analyst
Education
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SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
2016 - 2018Postgraduate Degree Logistics, Materials, and Supply Chain ManagementPost graduate diploma in supply chain management.
Dr. A.P.J. Abdul Kalam Technical University
2009 - 2013Bachelor of Technology - BTech Electrical and Electronics EngineeringActivities and Societies: Debating society
Experience
HCL Technologies
Aug 2013 - Aug 2015Senior AnalystAutomating the agents and repetitive job for clients on appworx scheduler (UC4 Application).Automating jobs and Agents, Batch running, handling production issues.Escalation handling and vendor incident management.▪Incident management in remedy.▪Incident closure within the SLA.▪Service Request creation and management
Newt Global Consulting, LLC
Sept 2015 - Apr 2020Technical SpecialistProject Name: Order Tracking App (Pega 7.4)Detail: Leveraging the Pega Case lifecycle for a placed order at Verizon Digital channel and notify the customer in real time for any status change.Project Name: Customer 360 (Pega 7.4)Detail: Customer data model consolidation from domain services like Billing, Profile and Order Management.
Union Public Service Commission( UPSC )
Aug 2020 - Aug 2022Aspirant - Civil ServicesDuring the preparation for civil services I have acquired knowledge of diverse subjects such as Indian Polity, history, World Geography and International Relation. Basic Understanding of Environment with focus on Climate change. This entire journey has inculcated in me "Skill to acquire any Skill".
Licenses & Certifications
Certified Pega Business Architect (CPBA)
PegasystemsCertified System Architect (CSA)
Pegasystems
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