Yuanliang (Eva) Zhu

Experience

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  Industrial and Commercial Bank of China

  Jul 2011 - Mar 2018

  Personal Financial Representative/ Senior Comprehensive Teller/Cash Vault Teller

  Duties including but not limited to:-Processed daily banking requirements of clients including but not limited to: open account, deposit, withdraw, transfer, issue personal banknotes-Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty-Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans-Responsible for communicating with clients, finding clients’ financial needs and providing consulting services or refer customers to designated personal/corporate financial managers-Helped assistant manager with administrative jobs-Kept, managed and maintained all work-related records and journals-Mentored and coached new bank tellers-Answered telephone calls from customers-Ordered office supplies and maintained inventory for the sub-branch-Retrieved digital and paper records whenever being required to do so by supervisors-Checked digital and paper records with the numbers, makes models, etc. of actual products stored in the sub-branch at least once every week-Ensured that cash balances were accurate by counting and verifying the cash received and dispensed.-Kept track of cash, gold, and other valuable securities in the vault. Regularly updated records to reflect transactions and balances.-Issued cash to tellers and received cash deposits from them, ensuring accurate documentation of these transactions.-Maintained the security of the cash vault, which included following protocols to safeguard against theft or loss.-Manage the cash flow to ensure that tellers have adequate funds for daily transactions while also guaranteeing the vault has sufficient reserves.-Prepared cash for delivery to other branches or for other purposes as needed.-Ensured that all operations comply with internal policies and governmental regulations, including conducting regular audits and inspections. Show less

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  上海朗阁教育培训有限公司 Longre Education Group

  Mar 2018 - Nov 2019

  IELTS Instructor

  Duties including but not limited to:-Assisted in developing curriculum and preparing teaching materials and outlines for courses-Developed lesson plans according to curriculum (2-4 courses per stage, 3 stages in a single standard curriculum) and taught courses-Created practical and enjoyable lesson plans for all levels of students; engaging 5-25 students in class utilizing interactive teaching concepts.-Responsible for teaching of IELTS subjects, and ensuring the relevant test scores (more than 60% of the students achieved adequate band score at their first attempt, 10% of them achieved higher band score than basic requirement)-Kept abreast of the latest study abroad test information, grasping the test dynamics and trends accurately (take IELTS test every year, both Academic and General Training)-Participated in subject research, teaching seminars and departmental training activities-Strengthened individual teaching characteristic, doing teaching propaganda job well Show less

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  Immigrant Services Calgary

  Jul 2020 - Sept 2020

  Volunteer Receptionist
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  Calgary Immigrant Women's Association

  Oct 2020 - now

  • LINC Program Coordinator

    Jun 2024 - now

  • PBLA Lead Teacher/Instructor/Language Tutor

    Oct 2020 - Jul 2024
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  Centre for Newcomers

  Jul 2021 - Aug 2021

  Volunteer Facilitator for Conversation Café
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  Centre for Newcomers

  Oct 2021 - Mar 2024

  LINC Instructor