
Timeline
About me
Let’s serve people and solve problems! General Manager and Virtual Product Operations | Hospitality professional with a BFA and a passion for data-based decision making.
Education

Mit sloan executive education
2023 - 2023Certificate in Applied Business Analytics

Stanford university
2023 -Course and certificate statistics
Lipscomb university
2014 - 2017Bachelor of fine arts - bfa musical theatreGraduated in December of 2017 with a BFA in Musical Theatre from Lipscomb University.
Experience

Afdent dental - ft. wayne
Nov 2013 - Aug 2017Administrative assistant
Lipscomb university
Jan 2015 - Jan 2017Costumer's Assistant
Jan 2016 - Jan 2017Shop Foreman
Jan 2015 - May 2016

Self-employed
Jan 2016 - nowProduction, event, and portrait photographer
The escape game
Dec 2017 - nowProven success in leading, hiring, training, and developing a location grossing $2 - 3 million each year.Proven results developing and executing operational strategies, driving revenue, volume, and quality.Growth: Volume• Increased organic traffic 38% from January 2021 to December 2022• Analyzed online traffic and conversion rates from February 2023 - April 2023 to mitigate a20% profit loss.Growth: Revenue• 2021 Revenue +16% to target • 2022 Revenue +16% to target• 2023 Revenue +10% to targetGrowth: Quality• Net Promoter Score of 94• 5 Star Google Rating with 9k Google ReviewsCultivates relationships across multiple industries with mutually beneficial partnerships• Active partnerships for custom experiences include P&G, PWC, Cisco, and RoosterTeeth. Communicates bi-annually with C-Suite executives to convey objectives and opportunities. Show less
Manager of Virtual Product Operations
Feb 2024 - nowGeneral Manager // Flagship Location
Oct 2023 - nowGeneral Manager
Jul 2020 - Oct 2023Game Quality and Assistant Manager
Feb 2020 - Jul 2020Game Quality Manager
Dec 2018 - Feb 2020Game Guide
Dec 2017 - Dec 2018
Licenses & Certifications
- View certificate

Applied business analytics
Mit sloan executive educationOct 2023 
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