Experience

• 

  Ericsson

  Jan 2013 - Jan 2013

  Technical support engineer (trainee)

  Trained for two months in Charging and Billing Departments (CBIO Project), developed basic knowledge in:• SQL, Oracle• UNIX• Charging system scenarios• Billing system Scenarios• Application server (Tomcat)• Integration between different nodes.

• 

  Etisalat

  Jul 2014 - Aug 2024

  1. Successful Project Deliveries:• Led and successfully delivered software and hardware deployment projects, consistently meeting objectives and budgets.• Achieved outstanding project completion rate on time and within budget, contributing to organizational success.2. Budget Management:• Managed and delivered external and internal projects within budget continuously.• Implemented cost-saving measures where applicable, resulting in reduction in project costs without compromising quality.3. Complex Project Management:• Successfully managed complex projects involving multiple stakeholders, various departments, and geographically dispersed external suppliers.• Oversaw the continuous integration of new systems and technologies, resulting in an improvement in operational efficiency.4. Team Leadership:• Built and led high-performing project teams of +50 members, fostering a collaborative and results-oriented work environment.• Achieved satisfactory improvement in team productivity through effective mentorship.5. Risk Management:• Developed and executed comprehensive risk management and identification strategies, proactively identifying and mitigating roadblocks.6. Quality Assurance:• Implemented quality control processes, ensuring that projects consistently met or exceeded industry and organizational standards.7. Change Management:• Effectively managed project scope changes, ensuring minimal disruption and maintaining stakeholder buy-in.8. Client and Stakeholder Management:• Maintained strong and open communication with clients and stakeholders, resulting in high client satisfaction and repeat business.• Effectively negotiated project requirements and expectations, ensuring alignment with client needs.9. Process Improvements:• Introduced process improvements that resulted in an increase in project efficiency and reduction in project delivery.• Implemented standardized project management processes, enhancing team collaboration and performance Show less 1. Optical Network Analysis and Use Case Development:• Analyzed optical network operating systems across various devices (Alcatel, Ericsson, Huawei, Siemens, and Zhone) to develop use cases for a fault reduction program.• Continuously audited and reviewed output data of network management platforms for root cause analysis of major and minor issues.• Identified and resolved optical fiber failures using multi-vendor network management systems (e.g., Alcatel, Huawei, Zhone).• Presented regular feedback to internal management and external vendors to promote enhancements.• Designed innovative flowcharts for network management platforms and newly added service offerings.2. Network Provisioning and Support:• Supported Field Technicians in provisioning, migrating, and restoring services for both copper and fiber networks.• Designed and supported the installation of LAN, WAN, Voice, Wireless, and IP Telephony solutions.• Troubleshooted configuration of voice services and IAD via voice node switches. Show less

  • Project Manager

    Dec 2018 - Aug 2024

  • Technical Consultant - Service Assurance

    Jul 2014 - Dec 2018
• 

  Enoc

  Aug 2024 - now

  Information technology project manager-project management office