Experience

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  Ncr corporation

  Sept 1986 - Feb 2008

  Moved into European Team (EMEA) within the Outsourcing Division as Service Level Manager & Transition Manager. My responsibilities were mainly focused on Italian Customers to propose and implement a full set of services called Managed Service.Analyzing Customer’s need I defined the best implementation and delivery process, becoming the service contract owner and the main reference on the associated PKI, participating on recurrent monthly meeting and producing SLA and business reports with the final target to identify and implement the best corrective actions (improvement plan). Show less As Technical Support Specialist I was responsible to teach service technicians on ATM system to be able to provide the On-Site Maintenance Service. I released technical books, technical info-notes, spare parts list, to allow all technicians able to deliver the ATMs maintenance service. In addition I supported by phone the technician during break and fix on-site visit traveling personally on-site when necessary to fix the most critical problems. For Italian Service Division I was the main reference for Company Headquarter on ATM services. Show less

  • Account Service Manager

    Jan 2006 - Feb 2008

  • EMEA - Service Level Manager & Transition Manager

    Jan 2004 - Dec 2005

  • Service Level Manager

    Feb 2002 - Dec 2003

  • Service Sales & Marketing Manager

    Mar 1999 - Jan 2002

  • Service Sales Support

    Oct 1997 - Feb 1999

  • Quality Manager

    May 1995 - Sept 1997

  • Technical Support Specialist

    Oct 1990 - Apr 1995

  • Technical Specialist

    Sept 1986 - Sept 1990
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  Wincor nixdorf

  Mar 2008 - Aug 2016

  Added Value Services development and proposal for ATM Self Service channel in Multivendor environment, like HW and SW Maintenance, Monitoring and Help Desk, Asset Management, Logistic Services, Application Management, CIT & Cash Management. As required by the Company, I’m involved on risk assessment evaluation and bid review process finalized to answer big deal proposal or public/private tender. Service Account Manager on assigned Banking Customers. Extended my competence on Hardware Systems and Software Solutions that associated to my services knowledge basis give me the capabilities to be engaged on Outsourcing opportunities on Italian Banking Market.

  • Business Development & Engagement Manager Banking

    Jan 2013 - Aug 2016

  • Service Account Manager Banking

    Mar 2008 - Dec 2012
• 

  Diebold nixdorf

  Sept 2016 - now

  Account manager & service sales specialist banking

  Complex solutions selling on Multichannel environment, concerning Services, SW Applications and Hardware equipment’s like Cash Out & Cash In/Out ATMs, Self Teller Units, Kiosks, Queue Management Units, Advertising Panels, etc. applying traditional sales model or "As a Service Model" (asset financing) to meet the new banking market needs on Branch Transformation projects.