Experience

• 

  Clifton house

  Feb 2011 - Aug 2012

  Waitress/cleaner
• 

  Clifton house

  Jan 2013 - Aug 2014

  General manager
• 

  Thistle hotels

  Aug 2014 - May 2015

  Receptionist
• 

  The hotel collection

  May 2015 - Jun 2016

  Reception supervisor

  182 room, 4 Star Hotel in the heart of Bristol City Centre. Supporting a team of 8 Receptionist in training and day to day business.

• 

  Hotel du vin

  Jun 2016 - Mar 2023

  The key responsibility of my position at Hotel du Vin Bristol is training the Front Desk Team. Creating, training and maintaining any current or new SOPs, detecting and resolving any problems with training procedures, providing extra support where necessary for new employees. I support the Reception Manager in the day to day upkeep and running of the Reception Team, ensuring standards are been met and maintained and company procedures are being followed correctly. Providing an excellent and personal guest experience consistently keeping with the Company's expectations and training on how this is achieved with the Front Desk Team.Since starting I have also taken on the duty Manager role on a regular basis. Handling complaints can be a regular part of this role and being responsible for any problems that occur during shifts. Supporting all departments during busy periods or at difficult times. Ensuring company standards are being met by all departments. Show less

  • Deputy General Manager

    Aug 2019 - Mar 2023

  • Duty Manager

    Jul 2018 - Aug 2019

  • Rooms Division Manager

    Apr 2017 - Aug 2018

  • Reception Manager

    Jan 2017 - Mar 2017

  • Front Office Supervisor

    Jun 2016 - Dec 2016
• 

  Clare hall, university of cambridge

  Mar 2023 - now

  General hospitality manager