Experience

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  Paraflow communications

  Feb 2011 - Feb 2012

  Technical support
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  C3/customercontactchannels, inc.

  Feb 2012 - Jun 2015

  It desktop administrator

  Most of my responsibilities in C3 were: 1. Technical Support: Technical support for all On - Place users and some of the remote users in different locations, related to the Sofia's office project. Windows 7 support, Microsoft Office support, phone infrastructure support, Local Area network support, people management. 2. Change management and implementing, Service Mnagement: Planing and implementing of Change Management Request related to the Local Network infrastructure / Cisco based network equipment/ and global network changes related to the whole company, Microsoft Windows Server 2008/2012 Deployment. Maintaining of DHCP and DNS services and related servers.Account management of all users On - Place and remote users. Directory Services management /Creating and management of GPOs, local OU structure, security groups for the office and etc./ Configuring and maintaining our printing infrastructure at the office.3. Projects: Active actions in our most important projects: Migrating the whole Sofia's site of the company to the new building. Planing and configuring of the Server, Phone and Network infrastructure. Movement and setting up all user's desks. All of my tasks were related with strong communication with our international colleagues and partners as in our corporation and also with our partners and clients. Show less

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  Bulpros

  Jun 2015 - May 2018

  Technical support engineer

  As a Technical Support Engineer in Bulpros my day to day activities are dedicated to one of our corporate clients. As a small team we need to cover a wide specter of responsibilities. Most of them are: Windows Server AdministrationMicrosoft Azure AdministrationDirectory Services AdministrationSCCM – Preparing and deploying Configuration Manager as a new company client and server management solution SCCM – Client Management – Software Installation, Compliance Management, Patch ManagementSCCM – Endpoint protection Configuring and deployingSCCM - AdministrationPowerShell – Automation of day to day tasks.VMware - ESXi AdministrationOffice365 AdministrationChange Management – Preparing and implementing Change RequestsContribution in company’s IT ProjectsPreparing company’s IT Documentation Remote Desktop Management Software Deployment ManagementSLA reportingAsset Management and license management Show less

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  Contourglobal

  May 2018 - Jul 2019

  Senior it systems engineer

  SCCM – Improving functionality and preparing/configuring new features to be ready for useSCCM – Client Management – Software Installation, Compliance Management, Patch Management, Imaging, Co - Management with Microsoft Intune, Endpoint protection, Reporting tasks, and etcSCCM - Day to Day administrationPowerShell - Create and implement scripts to simplify and automate day to day tasks. Use with correlation with SCCM, Active Directory and O365 environment.Microsoft Intune - Mobile Device Management.Windows Server AdministrationMicrosoft Azure AdministrationDirectory Services AdministrationVMware - ESXi AdministrationOffice365 AdministrationChange Management – Preparing and implementing Change RequestsContribution in company’s IT ProjectsPreparing company’s IT Documentation Remote Desktop Management Show less

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  Dxc technology

  Jul 2019 - Feb 2022

  Delivery lead - wintel at dxc technology

  Main responsibilities - Managing the lower level engineers and collaborate with the senior management and account team in favor to deliver the best possible services to DXC clients. Day to day activities are related with: - Technical assistance to lower level engineers - Make sure that the tasks are completed timely as per SLA and according to the company procedures. - Preparing the instructions and technical documentation to simplify the work process. - Collaborate with account management and send/explain all needed data. - Prepare/implement technical changes. - Prepare/implement process changes. - Implement automation solutions whether is possible. - Keep configuration management under control. Show less

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  Louis dreyfus company

  Feb 2022 - now

  It solution manager – end-user compute

  Мain responsibilities according to the role are, but not limited to: - General technical solution management of portfolio with various Workplace Services technologies and products.- Workstation Vulnerability management - Preparing and presenting of various types of reports - Hire, develop and manage staff - Governs workload and project priorities to delegate work to staff - Own the delivery of projects - Manage relationship with vendors- Ensure solution documentation is up to date - Follow up issues and risks, and escalate in case of need- Develop mitigation plan in case of issues and risks assessing different options and providing recommendations - Identify dependencies within parallel running projects in IT portfolio and proactively put in place actions to mitigate related risks - Work closely with IT partners of others Service lines and highlight cross-functional issues or synergies - Lead the internal and external team meetings- Maintain daily, weekly, monthly, quarterly KPIs with service partners - Maintain team's solution documentation - Serve as the point of escalation for all service/solution issues - Continuous improvement to solutions and respective services to users - Review and validation of invoicing from service partners relative to SLAs and contract parameters - Collaborate with peers, technicians and service providers to harmonize the services and solutions - Be accountable for general end-user experience- Create and maintain support, design, and architecture documentation- Lead the team's roadmaps and mission statements - Take the technical leadership/mentoring - Collaborate with the regional Service Desks & End-users support teams- Process adherence Show less