Daniel Ho

Experience

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  Kintetsu World Express

  Sept 2003 - Sept 2004

  Customer Service Supervisor

  • Leading a team of 10+ staffs for ensuring of delivery high service quality towards clients by team members.• Providing high quality of customer services toward famous / MNC clients according to agreed SOPs.• Handling inquiries / complaints and seeking opportunities of improvement by demonstrating customer satisfaction.• Managing training session to new subordinate.• Preparing monthly KPI, P&L for top management.

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  ASB air Limited

  Sept 2004 - May 2005

  Operations Support

  • Monitoring and maximizing the utilization on both weight and volume for scheduled and / ad hoc chartered flights departing from both Hong Kong and Macau.• Negotiating with carriers / ground handler / terminal operator and coloaders for smooth operation on chartered flight.• Coordinating the container loading and sea freight feeder service between Hong Kong and Macau for chartered flight.• Preparing performance report for the purpose of internal analysis.

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  Panalpina

  Sept 2004 - Feb 2016

  District Incident Management Manager

  • Solving irregularities in timely / professional manner by acting the best interest for clients and reinforcing the client’s confidence toward the group.• Handling inquiries / complaints of irregularities from clients including famous brand / MNC clients by offering detail incident report with corrective action plan.• Analyzing types of incidents, establishing corrective and preventive actions toward handling parties and monitoring results of predefined actions.• Establishing special task force with carriers and ground handlers / terminal operators for any serious irregularities.• Communicating with carriers / ground handlers / terminal operators / coloaders on regular basic for monitoring the status of irregularities.• Participating in the quality management team by providing Key Performance Index to management and advising proposal to improve / enhance smooth operation. Show less

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  Yusen Logistics China

  May 2016 - Mar 2025

  SCO Gateway Manager

  • Initiating, developing and implementing strategic comprehensive consolidation plan.• Evaluating market trends and developing competitive pricing model.• Negotiating with carriers by achieving agreed BSA for proper uplift capacity with profit maximization.• Allocating proper coloading activities with coloaders to maximize profit.• Promoting new products (flash, e-commerce & OBC) by enhancing the customer loyalty.