Brooke Young

Experience

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  Law Offices of Amarnath Gowda

  Oct 2000 - Jun 2004

  Office Helper
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  Sun Island Tanning, LLC

  Jul 2005 - Aug 2006

  Assistant Manager

  Determined Marketing StrategiesManaged Facility Maintained online database for customer retention and buildingCustomer ServiceRetail

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  Community Daycare

  Aug 2006 - Dec 2009

  Childcare Provider

  Supervise children age kindergarten through fifth grade Coordinated and managed internal and external projectsManaged relationships between coworkers, parents and children

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  BigHouse Marketing

  Jun 2010 - Jan 2011

  Intern
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  Ruby Tuesday

  Mar 2011 - Aug 2014

  Server/Bartender
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  Fischman Insurance Group

  Apr 2012 - Jan 2013

  Office Superstar
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  Synergetic Marketing Sales

  Jan 2013 - Jun 2013

  Social Media Marketing Coordinator
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  Fischman Insurance Group

  Jan 2014 - Aug 2014

  Office Superstar
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  Johnny Carino's

  Aug 2014 - Apr 2019

  Server/Bartender/Shift Leader
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  American Campus Communities

  Mar 2015 - Jun 2021

  Drive occupancy rates by providing courteous and knowledgeable customer service to current and potential residents and effectively communicating property amenities, residential perks and programs, and leasing policies. Process all paperwork pertinent to resident leases and other confidential paperwork. Accepted and applied federal fair housing guidelines in the leasing process and maintained a high level of residential confidentiality. Create and help coordinate monthly residential programs in order to build rapport with residents and promote community –based environment. Create reports, spreadsheets, and documents to track leasing statistics.Communicate marketing ideas and reports to our corporate office. Create staff schedules and manage & train leasing assistants.Audit files to ensure information is correct and up to date. Show less Drive occupancy rates by providing courteous and knowledgeable customer service to current and potential residents and effectively communicating property amenities, residential perks and programs, and leasing policies. Collect all paperwork pertinent to resident leases, filing and distributing mail, notices, and other confidential paperwork. Accepted and applied federal fair housing guidelines in the leasing process and maintained a high level of residential confidentiality. Handle paperwork and finalize applications.Update spreadsheets and leasing information as needed. Show less

  • Assistant General Manager

    Sept 2018 - Jun 2021

  • Leasing Manager

    Jan 2017 - Sept 2018

  • Leasing Assistant

    Mar 2015 - Jan 2017
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  TwoFoot Creative

  May 2016 - Oct 2019

  • Event Assistant

    Sept 2017 - Oct 2019

  • Intern

    May 2016 - Sept 2017
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  Trilogy Residential Management

  Jun 2021 - Sept 2023

  Leasing Manager

  Drive occupancy rates by providing courteous and knowledgeable customer service to current and potential residents and effectively communicating property amenities, residential perks and programs, and leasing policies. Process all paperwork pertinent to resident leases and other confidential paperwork. Accepted and applied federal fair housing guidelines in the leasing process and maintained a high level of residential confidentiality. Managed inventory and ordered supplies as needed.Create reports, spreadsheets, and work with upper management in communications to the staff and corporate. Approve and audit applications.Social media and plan events.Train and oversee leasing staff.Manage marketing plans and trends.Handle property email, phone calls, vendors, and resident needs. Mentorship Program: work with new hires at other sites to train and support them.Travel to other sites and help leasing when needed. Show less

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  Cabrio Properties

  Oct 2023 - Mar 2024

  Client Experience Representative

  Handle property email, phone calls, vendors, and resident needs. Be the first point of contact for all issues, scheduling, and product information.Drive occupancy rates by providing courteous and knowledgeable customer service to current and potential residents and effectively communicating property amenities, residential perks and programs, and leasing policies. Process all paperwork pertinent to resident leases and other confidential paperwork. Accepted and applied federal fair housing guidelines in the leasing process and maintained a high level of residential confidentiality. Approve and audit applications.Update spreadsheets and leasing information as needed. Show less

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  Campus Apartments

  Mar 2024 - now

  Area Sales Manager

  Drive occupancy rates by providing courteous and knowledgeable customer service to current and potential residents and effectively communicating property amenities, residential perks and programs, and leasing policies. Process all paperwork pertinent to resident leases and other confidential paperwork. Accepted and applied federal fair housing guidelines in the leasing process and maintained a high level of residential confidentiality. Create and help coordinate monthly residential programs in order to build rapport with residents and promote community –based environment. Update reports, spreadsheets, and documents to track leasing statistics.Manage marketing plans and trends.Oversee property email, phone calls, vendors, and resident needs. Pull reports and oversee lead and renewal calls and emails. Renewal reports and stats. Create social media content via Instagram, Facebook, and Tik Tok. Creating informative emails and distributing to all residents, leads, and future residents. Show less