Laura Wallace

Experience

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  Loews Hotels

  May 2012 - Jun 2013

  Pool Attendant

  My primary goal as Royal Pacific Pool attendant is to ensure guest satisfaction.-Greeting guests and assuring their satisfaction of the pool-Taking care of Cabanas, special guests and VIP-Preparing and serving ice cream in the Ice Cream Shop

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  Mission Inn Resort

  Jan 2013 - Apr 2013

  Wedding Sales Intern

  While working at Mission Inn Resort, I had many duties, but mainly: -Scheduling and managing social media of the wedding department.-Writing proposals, scheduling tours, following up with interested brides and filing.-Working with other departments in organizing and filing data.

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  Carmel Kitchen and Wine Bar

  May 2013 - Nov 2014

  Hostess

  - Ensure guest satisfaction as I improve my customer service techniques- Manage large parties and keep customers satisfied with by working in a timely manor- Achieving confidence in dealing with conflict

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  Camp Lone Star - LOMT

  May 2014 - Aug 2014

  Program Specialist

  -Plan and execute group activities and team bonding experiences-Mentoring counselors in their roles as well as in their personal lives-Work with other leadership members to execute end of summer banquet

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  Visit Orlando

  Nov 2014 - May 2016

  Member Relations & Support Service Assistant

  Trade Shows & Events Responsibilities:- Provide administrative support to Director of Trade Shows & Events and Senior Manager- Assists with event registration, CVENT reporting, build registration websites and pay pal reporting. -Supports local onsite event registration.- Assist with processing purchase orders, invoices, and contributed services reports.- Work with team to assist in planning and supporting internal events.-Keeps all event calendars and timelines updatedMember Relations Responsibilities:- Trained in Salesforce and Salesforce Marketing Cloud- Maintains and updates member database.- Prepares and sends out member communication letters- Manages Member Relations Committee Team for events.- Updates and maintains Member Website. Show less

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  BCD Meetings & Events

  May 2016 - now

  Responsiblities on this dedicated account include:- producing websites for meeting attendee registration- managing registration for Internal & Ancillary Meetings associated with congresses attended by the client- reporting on attendees per Sunshine Act & EFPIA requirements- Managing staff office on-site to include supplies, on-site registration needs, & signage

  • Ancillary Meeting Manager

    Jan 2019 - now

  • Ancillary Meeting Coordinator

    May 2016 - May 2019