Melanie Fliegans

Experience

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  Swisscom

  Jan 2001 - Jan 2004

  Customer Care

  Call Center, Back office, Bluewin, Internet / ADSL, Telephone, Mobile, Shop

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  Wärtsilä

  Apr 2005 - Jan 2009

  Order Coordinator

  Responsibility for the full administrative chain of quotations, orders, shipping, invoicing, money collection, all communication with the network and customers, Co-ordination between purchasing, technical department, customer support, warehouses and accounting, Monitoring of own quotations, orders, deliveries, shipments, invoices and receivables. Customer Area South Europe and AfricaSince June 2006; SAP and Process Key User: SAP training and Documentations, Process Implementations, Trainings and improvements, Workshops, Customer and Network visits Show less

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  Wärtsilä

  Feb 2009 - Jan 2012

  Lead and coach all commercial apprentice within Wärtsilä in cooperation with the AZW (Arbeitszentrum Winterthur). Ensure the 3 years rotation planning together with apprentices and corresponding departments within Wärtsilä. All apprentrices within this period passed their exams. re-organization and set up of the new parts coordination team, set up 24/7 organization, SAP and Process Key-User

  • Commercial Apprentice Leader & Coordinator

    Jan 2008 - Jan 2012

  • Teamleader

    Feb 2009 - Mar 2010
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  Wärtsilä Global Logistics Services

  Mar 2010 - Mar 2014

  Manager, Parts Coordination Management

  Lead and coach own sub-functions, set up action plans, ensure global processes are understood and followed, quality and timely handling of quotations and orders, cross functional cooperation and communications international, process improvements, management reporting, develop competent resources and employee satisfaction, develop solutions, strategies and ways of working, internal cooperation and working relations with customers, enablers and other stakeholders, customer satisfactionAdditional roles & responsibilitiesCommunications; Coordinate & write the global customer and employee communications for global Parts Coordination ManagementChange Management; Lead the change management actions for global Parts Coordination Management Show less

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  Wärtsilä Services 2-Stroke

  Mar 2014 - Jan 2016

  Manager, Parts Coordination Management

  - Lead a team of direct reports in Switzerland and ensure alignment with Coordinators distributed globally in Networks and PCM Centers- Part of the Global End to End Program Team- Process improvements to ensure high quality customer services local and global and its documentations- Manage the non-conformity handling for spare parts inclusive corrective and preventive actions- Define KPI’s, monitor and report. Ad hoc management reports- Department communications and branding (newsletters, online intranet, internal campaigns)- Close collaboration with global sales and key account management to meet sales targets and hit rate- Customer meetings globally to ensure expectations are met and relationship management Show less

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  Wärtsilä

  Feb 2017 - Jan 2018

  Manager, Parts Sales Support

  - Lead and coach the department sales support with inside sales and Technical Engineers, consisting of 17 members, one team lead by a team leader- Project manager for merging the administrative customer service function with the technical Parts Engineering for efficiency growth- Project manager for implementing Operative pricing into Parts Sales Support- Ensure competences in the new established Parts Coordination Centers globally, matrix structure (Manage and plan global Training programs and job rotations)- Ensure high quality customer services in daily operations and project executions- Define KPI’s, monitor and report. Ad hoc management reports- Department communications and branding (newsletters, online intranet, internal campaigns) Show less

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  Sabbatical / Berufliche Neuorientierung

  Feb 2018 - Jul 2018

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  Tausendschön GmbH

  Jul 2018 - now

  Co Founder & COO

  - Setting up a new Company with its strategies and facilities- Responsible for the administrations, salary payments and systems and processes- Sales & Marketing Activities including Online/Social media marketing- Customer acquisitions

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  Rieter

  Feb 2019 - now

  • Vice Presidentin After Sales Support

    Jan 2022 - now

  • Head After Sales Support

    Feb 2019 - Jan 2022