Adam Wolfenden

Experience

• 

  King County, WA

  Dec 1999 - Jul 2001

  Fiscal Specialist

  • Initially, maintained governmental financial reports and handled payroll operations. • Promoted to managing telecommunications for the 600-employee division within three months. • Responsibilities included accounting for wireless and desktop communications. • Instructor for MS Outlook 2000 classes for county employees. • Installed and configured software including Win 95, Win 98, Win NT, McAfee, and other office programs. • Analyzed and resolved printing, password and networking issues. Show less

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  Baylor College of Medicine

  Jul 2001 - Mar 2014

  Field Analyst II

  • Provided operational support of NT workstations• Responsible for Macintosh hardware and software support for the College. • Strong knowledge of support requirements related to the Windows and Mac OS systems.• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.• Ability to troubleshoot standard Microsoft Office application• Assist in the deployment and ongoing support of end user equipment and related peripherals, as well as software.• Ensure operational functionality of business and critical clinical computer hardware and software• Understanding of the business processes and workflow as pertains to the care of patients in a clinical setting• Assist in the training of customers in the operation and administration of their systems.• removal of viruses, maintaining a spyware-free environment Show less

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  Wolfe Pc Solutions

  May 2013 - Feb 2015

  Owner

  • Provide day¬-to-day hands on support to various organizations’ end users in both the private and public work sector. • Job duties include: deploying and supporting laptops, desktops, servers, peripherals, mobile devices and applications; problem solve and initiate creative, efficient solutions when interfacing with customers and vendors; proactively provide a spyware-free environment through computer management and anti-virus management, which includes security patches, anti-virus definitions, asset tracking and routine security monitoring; maintenance of computer peripherals; this to include scanners, printers, digital cameras, Smartphones, Windows mobile devices as well as configure hand held devices, such as iPhones, iPads, and Droids; data retrieval, and obtaining quotations needed for computational resources. Other various duties as needed.Special Knowledge, Skills & Abilities:• Strong knowledge of support requirements related to the Windows and Mac OS systems.• Deployment and ongoing support of end user equipment and related peripherals, as well as software.• Ability to troubleshoot standard Microsoft Office applications, to include Windows XP and 7 Enterprise• Build, deploy, and manage server, implementing shared drives, user account policies, batch files as well as ensure proper security solutions. • Implementation and maintenance of network integration. • Assist in the training of customers in the operation and administration of their systems.• Collaborate with customers to enhance their work methodologies and tools Show less

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  Xvand Technology

  Feb 2015 - Oct 2016

  System Support

  * Troubleshoot Windows/Macintosh Desktops* Troubleshoot Printing Issues in a Terminal Server Environment* Troubleshoot Login issues in a Terminal Server Environment* Application Troubleshooting In a Terminal Server Environment * Application Testing in Terminal Server Environment* New Application roll out for the client* Server Migration from 2003 to 2012 R2 Platform* Windows Server 2008 – 2012 administration, troubleshooting and performance tuning.* VMWare 5.5, VSphere, administration * Understanding of virtualization concepts and technologies* Disaster Recovery testing Show less

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  AMSYS Innovative Solutions, LLC

  Nov 2016 - now

  • Security Analyst

    May 2023 - now

  • Level 2 Engineer

    Nov 2016 - May 2023