Rendani Masithi

Experience

• 

  SITA SOC (Ltd)

  Jan 2011 - May 2011

  Service Desk consultant
• 

  Electronic Toll Collection (Pty) Ltd

  May 2011 - May 2012

  2nd Level Support Engineer
• 

  Capitec Bank

  May 2012 - Oct 2013

  IT Implementation Engineer
• 

  EOH

  Nov 2013 - Aug 2015

  IT Remote Support Engineer
• 

  AECOM (incorporating Davis Langdon, An AECOM Company)

  Aug 2015 - Jan 2017

  Senior IT Systems Analyst
• 

  WSP

  Feb 2017 - Aug 2018

  Senior Information Technology Engineer
• 

  Standard Chartered Bank

  Sept 2018 - Dec 2020

  Support Technical Analyst

  • Reporting directly to the Country Technology Manager.• Ensure high-quality, consistent technical Customer Support and ensuring that these Support Services meet or exceed their internally and externally prescribed Service Level Agreements.• Implement and maintain best practices, technology and processes to ensure high customer satisfaction and good technical outcomes.• Develop and continually evolve the Service Desk and Technical strategy, based on knowledge of the company objectives and other factors.• Work with the relevant stakeholders and the teams to carefully plan, design and deploy continual improvements to service quality.• System Checks to optimize performance and to initiate recovery action after system failures.• Manage computer operation scheduling, backup, storage and retrieval functions.• Coordinate third-party maintenance for network hardware, software and telecommunications services.• Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes.• Provide information about incidents analysis and KPIs to Senior Management.• Responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.• Planning and undertaking scheduled maintenance and upgrades.• Support the technical production of the organization’s IT disaster recovery plan, creating and documenting to ensure the timely recovery information systems in the event of a disaster.• Perform server management such as Exchange, AD, DFS, File, Print, and Storage.• Data centre infrastructure support that involves racking and stacking of servers, routers, switches, PDU's, environment monitors, sensors, and other accessories.• Directly supervise employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable. Show less

• 

  Air Liquide

  Jan 2021 - now

   Reporting directly to HUB CIO Sound understanding and experience of IT BCM/ IT BCP. Responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines within a specific area and prioritize the business needs.  Manage and implement local and zonal projects as required. Work with teams at affiliate, cluster and zone level. Implement and maintain best practices, technology and processes to ensure high customer satisfaction and good technical outcomes. In particular coordinate and control the implementation and documentation of all GAP’s identified in the current Management System vs IMS Group Procedure and Group Standards requirements. Coordinate the development of tools allowing “alive” management of the Management System: - actions, follow-up, documents, procedures. Coordinate and control the implementation of new Group Standards as well as Bluebook within Air Liquide (PTY) and Subsidiaries and ensure new Group Standards are reviewed by required Experts and issued to applicable Facilities. Monitor and control technical audits to ensure all IMS requirements and Group Standards Requirements are audited and ensure an audit strategy and audit plan is validated at Top Management level. Monitor and control the establishment & maintenance of a Company Document Control System. Ensure clear reporting to Management (monthly by coordinating the reporting of each Department) and Paris (S-Form) with agreed KPI’s. . Implement Management System at Air Liquide subsidiaries and new Plants/facilities Directly supervise employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable. Show less

  • Acting IT Area Manager

    Mar 2022 - now

  • IT Area Manager

    Jan 2021 - now