Experience

• 

  Policy bazaar

  Jul 2015 - Feb 2016

  Sales associate

  - Sales expert proficient in making outbound calls and receiving inbound calls from customers, providing personalized investment solutions.- Analyzes customers' risk profile, financial goals, and liabilities to offer tailored investment plans and terms that align with their needs.- Effectively communicates investment options, explaining terms, benefits, and potential returns to facilitate informed decision-making.- Builds trust and credibility with customers through in-depth knowledge of investment products, market trends, and financial planning strategies.- Adapts sales approach to different customer segments, adjusting the pitch based on individual preferences and investment objectives.- Actively listens to customer concerns, addresses questions, and provides clarity on investment-related topics.- Collaborates with internal teams such as research, compliance, and operations to ensure accurate and compliant investment recommendations.- Maintains a strong understanding of regulatory requirements and industry best practices in the financial services sector.- Monitors market conditions and economic factors that may impact investment performance, proactively advising customers on potential risks.- Achieves sales targets by consistently meeting or exceeding sales quotas and fostering long-term customer relationships.- Provides exceptional customer service, ensuring a positive experience throughout the sales process and beyond. Show less

• 

  Ferns n petals pvt. ltd - flowers, anywhere, anytime...

  Jul 2016 - Oct 2019

  Senior sales expert | customer engagement | revenue generation | upselling specialist

  - Sales expert skilled in proactively reaching out to customers, specifically targeting those with abandoned carts, to recover potential sales and increase revenue.- Proficient in understanding customer needs and preferences, pitching products tailored to their requirements, and effectively highlighting the benefits.- Experienced in upselling and cross-selling techniques, offering add-ons and complementary products to generate additional average transaction value (ATV).- Utilizes persuasive communication skills to build rapport with customers, address their concerns, and provide relevant product recommendations.- Executes follow-up strategies to nurture customer relationships, maintain engagement, and encourage repeat purchases.- Collaborates with marketing and e-commerce teams to optimize the sales funnel, enhance customer experience, and drive conversion rates.- Monitors sales performance metrics, analyzes data, and identifies opportunities for process improvements and revenue optimization.- Adapts to changing market dynamics and customer trends, staying updated on product knowledge and industry developments.- Works efficiently and effectively in a fast-paced sales environment, meeting and exceeding sales targets.- Provides exceptional customer service, ensuring a positive buying experience and customer satisfaction. Show less

• 

  Ferns n petals - uae

  Oct 2019 - now

  - International Business Manager with a track record of creating innovative product categories and conducting comprehensive market analysis.- Successfully launched new products and opened ventures in various countries, with a primary focus on GCC markets.- Demonstrated expertise in managing multiple global partners and forging strategic collaborations to drive business growth.- Proven ability to effectively manage Profit & Loss (P&L) for gifting businesses, ensuring financial success and operational efficiency.- Led and supervised a customer service, fostering a culture of exceptional service delivery and achieving high levels of customer satisfaction.- Experienced in identifying market trends, exploring new business opportunities, and implementing strategic initiatives to gain a competitive edge.- Skilled in developing and executing successful marketing strategies to enhance brand visibility and drive customer acquisition.- Strong analytical skills combined with a data-driven approach to make informed business decisions and optimize performance.- Excellent communication and interpersonal skills, enabling effective stakeholder management and building long-term partnerships.- Results-oriented professional committed to driving business growth, maximizing profitability, and delivering exceptional customer experiences. Show less - Overseeing the gifting product category, ensuring seamless management and optimization.- Responsible for uploading gifting products on the website, ensuring accurate and compelling product descriptions, images, and pricing.- Expert in creating and organizing categories for specific occasions, making it easier for customers to find relevant gifting options.- Proactively manages the customer service team, fostering a customer-centric culture and resolving inquiries or issues promptly.- Collaborates with cross-functional teams, such as marketing and procurement, to align product offerings with customer demands.- Monitors market trends and competitor activities to identify opportunities for product assortment enhancements.- Implements strategies to improve customer satisfaction, loyalty, and retention, focusing on delivering exceptional service experiences.- Analyzes website performance metrics and customer feedback to drive continuous improvements in the gifting category.- Maintains strong relationships with suppliers and vendors to ensure timely and quality product availability.- Efficiently handles inventory management, ensuring optimal stock levels and minimizing out-of-stock situations. Show less

  • Manager Outbound Business

    May 2022 - now

  • Assistant Manager- International Business

    Oct 2019 - May 2022