Justin Benson

Experience

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  Michigan State University

  Nov 2009 - Jul 2010

  Student Intern

  Worked for the Office of Gifted and Talented Education through the Honors College at Michigan State University. Responsible for website management and technology services as well as data entry for recruiting high achieving middle school and high school students

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  Waterford Mott High School

  Sept 2010 - May 2011

  Student Teacher

  Student taught in 9th grade World Studies and GeometryTutored after school in all subjectsParticipated in multiple school improvement and community outreach programs throughout the school yearDesigned and implemented project based assessment

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  The Rush

  May 2011 - Oct 2012

  Head of The RUSH's social media team. I created social marketing campaigns and managed our online communities through sites like Facebook, Tout and Twitter. I also have experience designing mobile applications for use with our companies products as well as developing training materials for our software, editing promotional videos and helping to bring new programs into our system.*developed training materials for new school onboarding*managed social media communities for the company*researched social media trends and educated colleagues in best practices*designed My RUSH iOS application for highlight delivery*developed marketing campaigns consisting of email blasts, social marketing and print marketing*proficient in Adobe Photoshop, iMovie, Final Cut Pro, and Prezi*redesigned company website, focusing on User interface and experience*gained experience running Adwords campaigns & creating analytics reports Show less

  • Director of Social Media

    May 2011 - Oct 2012

  • Curriculum development & training Intern

    May 2011 - Sept 2011
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  Search Optics, Inc.

  Oct 2012 - May 2013

  Web Analyst

  While at Search Optics, I compiled reports for our dealership clients & analyzed the data from multiple sources to determine the best course of action for anything from website changes, Social campaign improvements to SEM & SEO changes & website optimization.*Google Analytics Certified*Created Monthly and Ad-hoc reports*assisted sales associates in creating custom reports for dealership clients*tested and queried our analytics services for bugs in tracking code*acquired basic HTML understanding*proficient in Microsoft Office products, including Excel*pulled reports from services such as Google Analytics, Piwik, Adwords, Bing Ads, among others. Show less

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  General Motors

  May 2013 - Sept 2017

  Acting as the primary point of contact for Enterprise Site reporting for GCCX Contact centers, the Site Reporting & Integration Lead will work to develop reports & reporting strategies, which will lead the integration of former US Contact Center, OnStar & any other future reporting needs for the sites. They will provide leadership around the training of end users as well as maintain enterprise site reporting. Finally, they will work to contain enterprise definitions for metrics across the different sites & work with the global team to enforce these.• Provide leadership & project management throughout the process of in-sourcing new data, or integrating existing data with current reports• Facilitate the planning of long term & short term strategy for the integration of OnStar & US Contact Center reporting.• Work with the business delivery & data strategy team to scope out data requirements & report development for newly in-sourced data sources• Act as the single point of contact for executive leadership regarding site reporting • Enforce & contain enterprise metric definitions in US sites • Develop & Provide report training for End Users Show less Enterprise Reporting Analyst for GM CARS (Customer and Relationship Services). I work with the Customer facing call centers and BU's to provide proactive and intelligent reports that allow GM to make informed and data driven decisions towards improving customer service.*Review, develop and evaluate reports to determine reporting character, formatting and report flow*Recommend new or modified reporting methods and procedures to enhance content and reporting output for internal clients*Interface with internal clients on reporting needs, proactively*Collaborate with data and analytics resources to gather necessary inputs to fulfill reporting requirements.*Develop and build reporting solutions based on existing requirements, hypothetical needs/want’s, models and delivery methods*Participate in report validation and process improvement pertaining to reporting creation and execution*Partner with project management and analytics to track financial and operational success and adoption of enterprise improvement initiatives.*Develop Training materials, progress reports and best practices for new-hire on boarding Show less

  • Business Intelligence Lead

    Feb 2016 - Sept 2017

  • Enterprise Reporting Analyst

    May 2013 - Feb 2016
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  Ford Motor Company

  Sept 2017 - Jul 2022

  Currently Working on Core Complexity Reduction and optimization. I work daily with part data, and feature content for current and future vehicle lines within Ford Motor Company, with the goal of providing insights to all facets of the Ford business.Utilize advanced analytics for adhoc project work, coding in both R and Python, as well as using Alteryx's built in analytics toolsDesign visual interface for users to interact with the data, with a customer centered focus and good sense for friendly UI, using Qlikview and TableauResponsible for creating new data visualizations and analytic solutions, including: problem formulation and design of solution, the harvesting of data from multiple systems globally and collaboration with Advanced Analytics and IT teams to transform the data for use in modeling and visualizations. Show less

  • Analytic Product Owner - Prognostics

    Jan 2022 - Jul 2022

  • Analytic Product Owner - Collision Assistance

    May 2021 - Mar 2022

  • Data Scientist - Autonomous Vehicle Analytics

    Mar 2020 - May 2021

  • Data Scientist - Complexity Analytics

    Sept 2017 - Mar 2020
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  Ford Pro

  Jul 2022 - Jan 2025

  Help lead the development of multiple analytic solutions focused on vehicle ordering, sales, UIO, modem authorization & Utilization Lead a team of BI development Leads and BI engineers in delivering powerful data models, dashboards and insights to advance the Ford Pro business Product manager for analytics.fordpro.com, the one stop shop for all Ford Pro Business Intelligence, data product engagement and advanced analytics. Our product team is also responsible for BI tools and strategy across Ford Pro

  • Product Line Manager

    Jan 2024 - Jan 2025

  • Business Intelligence Manager

    Apr 2023 - Jan 2025

  • Technical Product Manager

    Jul 2022 - Apr 2023
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  Ford Motor Company

  Jan 2025 - now

  Analytics Manager

  As Analytics Manager, supporting Integrated Services Analytics, I manage a distrubuted team that provides insights, reporting tools, advanced analytics and AI solutions to help grow the Ford Software Business for Pro, Blue and Model e