Experience

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  St george bank

  Jul 2001 - Mar 2004

  Business development manager

  Created and managed a sales and service environment for Merchant products in VICEstablished short and long term relationships with clientele

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  Apa group

  Jun 2004 - now

  Managing team performance, providing coaching and identifying training opportunities Ensuring resource planning meets the needs of the customer and our business to ensure critical activities and service levels are met Driving and maximising operational efficiencies across the teams Implementing and achieving key business led objectives and ensuring consistency of process Identifying areas for process improvements and implementing Managing and motivating Team Members to implement and achieve business objectives and ensure consistency and compliance Managing relationships with stakeholders both internal and externalEnsuring an inclusive and collaborative working culture within the team Show less Managing National Meter Read Contract, KPI adherence and service provider/s relationshipDriving and creating HSE continuous improvement culture and annual plan for contractsProviding effective leadership and management to the Metering & Billing team, driving employee engagement and change leadershipMaking informed business decisions re IT, person or strategic initiativesCreating and managing budgetsManaging compliance for all legal, financial, technical, regulatory and corporate requirementsManaging relationships with key external stakeholders including customers and external service providers Show less Developed, managed and implemented audit - inspection programs Provided strategic advice relating to HSE management system (Safeguard) and operational processesDeveloped and produced KPI reports to monitor complianceLead working groups, training workshops and managing actions to deadlines Managed day to day issues within team and internal/external stakeholdersResearch of legislative requirements and monitoring adherence to theseReviews of compliance, regulatory changes and impact on business processes Show less Leadership and management of the Transaction Services Business Unit (13 people)Leadership and management of the FRC Transfers and Market Support Teams (8 people)Business process optimisation of internal processes and procedures Implementation and monitoring of KPI’ and service level agreementsManaging business unit HR requirementsCoaching and development of team members Development and implementation of change initiativesEstablishing control points around market compliances, internally and externally Show less

  • Team Lead Metering and Billing

    Nov 2013 - now

  • Manager Metering and Billing (Secondment)

    Sept 2022 - Sept 2023

  • Supervisor Risk and Compliance

    Jan 2013 - Nov 2013

  • Business Process Analyst

    Jun 2009 - Dec 2012

  • Manager Transaction Services and Team Leader Transfers and Market Support

    Jun 2004 - May 2009