Experience

• 

  Nanyang polytechnic

  Jan 2000 - Jan 2003

  Analyst programmer
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  Sagepoint sdn bhd

  Jul 2009 - Jan 2010

  Business manager
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  Fujifilm bi malaysia

  Nov 2010 - Apr 2014

  Pre-sales consultant

  Roles Summary for Enterprise Document Mangement System (EDMS) & Imaging Document Management Services (Business Process Outsourcing):1. Primary role is to lead the Pre-Sales team in providing technical assistance in solution development, pre-sales engagement activities, etc to support Fuji Xerox in the software businesss area & business process outsourcing (BPO) area.2. Need to plan, manage & optimize the available resources to ensure productivity, decide & monitor project assignements & status, and continuosly guiding & developing necessary knowledge and skills for all team members.3. Market Research & Monitor- Monitoring competitive products and their solution positioning in the market- Establishing competitive benchmarking on competitor's new products, features and technologies- Keeping up to date with developments in the market and industry- Advise new products & development4. Ensure continous improvement of product / IT knowledge with the team by - Extensively stduying / testing existing & new products- Initiative for hands-on familiarisation with all the products.- Identifying / arranging conferences,seminars, workshops and other training to keep up to date with products and technologies.5. Provide assistance to sales specialist teams in customer engagement process, by conducting/supporting demonstration, presentation, seminar,workshop, identifying requirements, solution planning and etc.6. Provide periodic guidance and training/workshop to junior personnel to ensure knowledge is transferred. 7. Solutions Involved:- EMC - Documentum- EMC - Captiva- ABBYY Flexicapture Capture- Kodak Capture Pro Tunjukkan kurang

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  Fujifilm bi malaysia

  Jan 2014 - Jan 2016

  Pre-sales manager

  • Roles Summary for Enterprise Document Management System (EDMS) & Business Process Outsource (BPO)• Primary role as Pre-Sales Manager is to lead the EDMS & BPO Pre-Sales team in providing solution consultancy during solution design, customer engagement activities (Requirement Gathering, Presentation, Deno,POC and etc), to support Fuji Xerox in the software business and BPO.• Direct report to Solution Business Group GM. • Ensure pre-sales team members work closely with sales team on any EDMS & BPO opportunities. • Provide guidance to pre-sales team members and ensure the technical competency level.• Ensure sales request for pre-sales supports are met in a timely manner and provide excellent supports in winning IDMS and BPO opportunities.• Conduct regular meeting with Pre-sales and sales team to gather their feedback and update on deal status. • Continuously guiding & developing necessary knowledge and skills for all team members by sending them to attend the courses.• Coaching & supervising pre-sales team member to ensure their knowledge and skills follow the market pace.• Work closely with sales manager & marketing team to develop business & marketing strategies.• Work closely with Service Delivery Team and Post-Sales Team to ensure what is proposed to customers, can be delivered.• Research & Development of new solutions with pre-sales team.• Manage critical support issues with customer and ensure total customer satisfaction.• Regulary conduct solution reviewed by : - Extensively studying on existing & new solutions - Hands-on familiarisation with all the solutions - Roles play with the pre-sales members Tunjukkan kurang

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  Fuji xerox malaysia sdn bhd

  Jan 2016 - Jan 2019

  Regional pre-sales manager

  • Regional pre-sales consultant to provide strong pre-sales supports and solutions consultancyto all Fuji Xerox operating companies’ sales & pre-sales teams and external customers/prospects for ECM solutions and Cost Recovery Solutions.• Gather & analyze the customer business requirements and provide first-line technical expertise and solution design to the regional solution team.• Response to RFP / RFI including solutions architecting, preparation of BOM andquotation, liaising with partner/principal on the technical aspects, clarifications, POCand etc• Prepare business plans and technical proposals based on customer requirements and proposed solutions.• Presents industry, technical and product knowledge to customers via good written,verbal and presentation skills.• Working closely and collaboratively with customers, business partner and internal engineers to devise effective solutions and facilitate consultation services. • Prepare and conduct POC to the customer based on their requirements.• Regularly provide training to Fuji Xerox operating companies' pre-sales members on the solutions/technology knowledge.• Regularly conduct technology/solution update o to internal technical/non-technical team.ECM Solutions Involved :- Fuji Xerox DocuShare - Intellidox Infiniti- Kofax Kapow (Certified v10) & KTA- Ephesoft Transact (Certified v4.1)- Kodak Capture Pro (Certified)Cost Recovery Solutions Involved :- Fuji Xerox AWMS - YSoft SafeQ 5 and 6 (Certified)- Equitrac 5.x (Certified) Tunjukkan kurang

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  Toshiba tec malaysia sdn. bhd

  Jan 2020 - Jun 2021

  Senior solution manager
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  Rsm malaysia plt

  Nov 2021 - now

  Head of mis