Tolulope Kolawole

Experience

• 

  Lagos State Environmental Protection Agency

  Sept 2017 - Nov 2017

  Intern
• 

  Lagos State Ministry of Environment

  Dec 2018 - Nov 2019

  Scientific Officer
• 

  Osun State Ministry of Education

  Jan 2020 - Nov 2021

  Personal Assistant
• 

  Quales Consulting

  Jun 2022 - now

  Quality Assurance Engineer

  Created test cases and test scripts using Visual StudioRan automated tests on various API URLs using PostmanPerformed automated tests on several websites to find faults/errors and defectsMeticulously documented bug reports on Trello and JiraCreated test scripts in Java and Javascript

• 

  Duplo (YC W22)

  Aug 2022 - Dec 2022

  Test Analyst

  Carried out Performance Testing to ensure product works as it shouldManaged technical issues by setting customer expectations, devising and implementing action plansPerformed usability testing and troubleshooting in different test environments

• 

  Bank of Industry Limited

  Feb 2023 - now

  Software Quality Assurance Engineer

  - Testing application at different design and production stages to assess user experience- Analyzing user feedback to influence future UX updates, reducing user concerns and pain points- Delivering advance technical troubleshooting and problem-solving solutions for corporate customers and individual users- Escalating issues to appropriate department in response to user's complaints

• 

  Trilogy

  Apr 2023 - Jun 2023

  L0 Customer Support Agent

  -Resolved technical issues across different products-solving an average of 20 tickets per shift by learning everything from HTML to network management;-Ensured timely resolution of issues by escalating unresolved tickets to appropriate internal teams and following it up personally to give an acceptable solution to customers;-Improved my improved team's productivity by integrating management's comments into my workflow and by providing feedback to teammates and senior managers