Duncan Abuya

Experience

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  KRA(KENYA REVENUE AUTHORITY)

  Mar 2006 - Sept 2006

  Office Clerk

  • Automation of motor vehicle registry.• Registration motor vehicle• Possessing weekly reports

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  Fligrht Center Services

  Feb 2007 - Oct 2010

  Customer Service Clerk

  • Provided customers with travel suggestions and information such as guides, directories, brochures, and maps.• Provided information concerning, availability of travel, and accommodations, either orally or by using guides, brochures, and maps.• Provided clients with tour rates.• Made travel and accommodation reservations• Confirms travel arrangements and reservations dates, times, and any emergency information.• Assisted client in preparing required documents for travel, such as park entries. Show less

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  Acacia Africa Overland

  Oct 2010 - Nov 2012

  Tour Guide

  • Received clients on arrival at the airport • Held brief presentation on the tour itinerary• Received money from the clients for the tour and tour activities and budgeted it accordingly • Made reservations on activities, transport, food and accommodations • Held briefings with the clients every evening to highlight the day’s activities at the same time giving information about the place we were to visit and what we expected.• Shopped for the tour.• Solved challenges that may have occurred during the tour• Assisted client in preparing required documents for travel, such as park entries and visa. Show less

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  I-spy Africa

  Mar 2014 - now

  Technical Support Lead

  Responsibilities • Resolve conflicts that may arise between the clients and client managers• Responsible for providing excellent customer service and ensuring that the client managers do the same.• Works closely with client managers and resolve any challenges that they may face to achieve the expected resultDuties • Program tracking units, upload them into the tracking platform and offer remotely support to our technical team as they are installed into the vehicle.• Setting up tracking accounts for the clients ensuring that privileges are given as per their specification.• Offer online, Phone or face to face training to the client on how to use the tracking system either on mobile or on desktop application.• Train other users on how to use the system. • Respond to breakdowns through backups and constant communication with our service providers until the system is restored.• Remotely troubleshoot and update tracking units.• Keep installation and checkup history record.• Always keep constant communication with clients and computer users to determine any nature problems they encounter and inform them on any changes or updates on the system• Support the controllers on sealing issues• Support arming team on sealing issue Show less

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  Ispy Africa Ltd

  Mar 2014 - now

  Control Room Operator

  • Attach cargo to particular trucks and assign them a routes on the tracking platform.• Remotely seal the containerized cargo electronically on the tracking system.• Keep record of all sealed local, import and export cargo• Monitor import and export cargo from the border of entry to the border of exit.• Attend to alerts generated during the cargo movement.• In case of emergencies, dispatch the response team to the place of incident.• Send e-mails to the relevant authorities regarding cargo status and position.• Record all the occurrences on the OB• Respond to phone calls from client’s cargo status and position • Co-ordinate with tag operators at the field as consignments are loaded to the trucks. Show less