PANKAJ JADAM

Mumbai Metropolitan Region

+91 xxxx xxxxx

[email protected]

38 followers

Timeline
Sept 2012 - Sept 2013
Customer Service Advisor
TEJPAL MOTORS PVT. LTD, NAVSARI
Sept 2013 - Jul 2015
Service Advisor
Cargo Motors (Guj.) Pvt.Ltd.
Aug 2015 - Nov 2018
Service Engineer
Scania Commercial Vehicles India Pvt Ltd
Current Company
Nov 2018 - now
Customer Support Engineer
Apollo Tyres Ltd
About me
Customer Service Engineer at Apollo Tyres Ltd.
Education
- Rajasthan techanical university ,kota
  2007 - 2011
  B-tech mechanical engineering 69.62%
  Activities and Societies: 1.Four Weeks training in heavy automobile’s maintenance from Himachal Road Transport Corporation, Dharmshala. 2.Underwent Training program at Surat “M/s ASIA MOTOR WORKS”. B-Tech (Mechanical Engineering) from Rajasthan Technical University, Kota with 69.62 % (2011).
- Indira gandhi national open university
  2021 - 2022
  Pgdom operation b
  Post Graduation diploma in operation management
Experience
- Tejpal motors pvt. ltd, navsari
  Sept 2012 - Sept 2013
  Customer service advisor
  Advise the clients on using the vehicle appropriately & ensuring regular service and maintenance to the engine.Estimate the total cost of repair and inform the client about the same.Give training of CRM-DMS software.Take Care of entire range of Tata SCV,LCV and M&HCV.
- Cargo motors (guj.) pvt.ltd.
  Sept 2013 - Jul 2015
  Service advisor
  1.Maintain customer service index (CSI) rating by resolving customer complain as per dealership policy.2.Maintain workshop performance by giving accurate Time and Cost estimation to customer.3.Give Quotation of aggregate repair to customer and take approval for the same. 4.Satisfying the customer by providing demo of the vehicle, Driver Training, Fuel Efficiency Test.5.Co-ordinate with sales team for jointly visits at customer end for customer support.6.Site visit of key customer’s vehicle for timely carrying out of preventive maintenance and schedule maintenance.7.Reducing the down time of Break down Vehicle by proper planning for keeping the float stock of Major aggregates, Quick response and maintaining the spare stock at customer’s site.8.Supporting research and development team by convincing & providing the customer’s vehicle to carry out the fitment of modified parts & timely monitoring the same vehicle.9.Carry out Service Activity Program such as Customer’s Meet, Vendor’s Meet, and Service Camp’s.10.Responsible for Warranty & AMC decisions.11.Timely submission of different type of report like as Dealer Profit Loss report, Repeat failure report, product Improved report. Show less
- Scania commercial vehicles india pvt ltd
  Aug 2015 - Nov 2018
  Service engineer
- Apollo tyres ltd
  Nov 2018 - now
  Customer support engineer
  Business Technical Consultant9+ years of After Sales & Service Experience in Automobile Industry.Proficiency in CSI Management (Continual Service Improvement)Service & Maintenance Management, Quality Control, Service Sales, Customer Service Management.
Licenses & Certifications
- Powerpoint essential training (office 365/microsoft 365)
  Linkedin
  May 2021
  View certificate