Haythem Hammami

Experience

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  BFI

  Jan 2008 - Jun 2008

  Internship

  Project name: IG (Middleware / EAI) • Development of an Application Bus (Middleware / EAI) which allows the communication between different applications of the BCT (Central Bank of Tunisia)• Web Server Programming : J2EE (JSP, JSF, Java Servlet, Hibernate)• Database (Oracle Database 10g)• Black Box Testing (Functional Testing, Integration Testing, System Testing, Accessibility Testing, Database Testing, Build Verification/acceptance testing, End to End Testing, Compatibility Testing, Installation Audit/testing) Show less

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  NetPlus

  Jul 2008 - Jun 2009

  Co-Founder and business manager
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  NetSystem

  Aug 2009 - Mar 2010

  Consultant
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  SunGard

  Apr 2010 - Nov 2015

  Sr. R&D Engineer

  Project name: Valdi Trading Server (SLE) • Maintenance and Feature Development of a latency sensitive trading server which is the core of a distributed real-time large-scale trading system (SCRUM, C++)• Project management software: JIRAProject name: Administrative & HR Business Process Management (BPM) • Requirement collection, Tool’s benchmarking, Model, Automate, Manage, Monitor and Optimize the Business Processes of the SunGard’s Administration & HR.• BPMS solution: BonitaSoft, Bizagi BPMS• Database : MS SQL Server 2008Project name: TCC KPI REPORTS (TCC Key Performance Indicators) • Development of easy to read real-time user interfaces, showing graphical presentations of the current status (snapshot) and historical trends of Sungard’s Key Performance Indicators (KPIs) to provide historical, current and predictive views of business operations and to enable instantaneous and informed decisions to be made.• BI platform : Pentaho Business Analytics• Data Source: Oracle Database 11gProject name: MUCT (Multi User Connection Tool for SLE) • Development of a module whose role is to perform performance tests on the SLEV5. It allows the connection of multiple users at once and consulting the database• Programming Languages: C++Project name: TAT (Test Automation tool for SLE) • Development of a module, based on Data Driven Testing Framework, whose role is to perform tests on the SLEV5, such as bug reproduction and/or non-regression testing• Programming Languages: C++/LUA• Generate Technical Documentation from LUA files using LuaDoc and from cpp/hpp files using doxygen• Building Application and deploying them, Installation Audit• Packaging and Installation using Perforce auto build.• Bug and Feature DevelopmentProject name: GL OMS (Order Management System) • DB Administration (Oracle Database 10g and Oracle Database 11g)• Maintenance and Feature Development (C++, PL/SQL)• Bug Correction and regression test Show less

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  FIS FINANCIAL SYSTEMS (FRANCE)

  Dec 2015 - now

  SR. Technical Solutions Specialist

  • Part of the Application Servicses Provider "ASP" Operations team for EMEA• Review, investigate, and resolve complex technical cases within the target SLAs• Report on escalation trends, top issues, and improvement initiatives• Analyze escalated issues using a variety of analytical tools and methods to determine full impact, scope and priority• Monitor product health and quality based on data gathered from multiple sources (including real-time product monitoring, member escalations, internal team feedback, and help center discussions)• Partner with Engineering and Product Management to drive quality improvement initiatives, to implement changes and deliver the best customer experience possible• Drive overall support readiness for new products and features• Issue Tracking System : ServiceNow, Salesforce• Referentiel : ITIL V3 Show less