Mohammed Sharib

Experience

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  24/7 Customer, Bangalore, India

  Oct 2007 - Nov 2011

  Customer Support Executive

  Provided top-tier customer support for Overstock.com, handling order status inquiries, returns, and escalations.Demonstrated exceptional empathy and problem-solving skills, achieving high customer satisfaction scores.Developed in-depth product knowledge to assist customers effectively.

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  Convergys India Pvt Ltd, Bangalore, India

  Mar 2011 - May 2014

  SME ID Admin / Incident Manager

  Managed and resolved incidents within specified timeframes, ensuring minimal disruption to business operations.Served as the primary communication liaison for incident updates and resolution.Collaborated with technical teams to identify solutions and ensure business continuity.Conducted employee training sessions on incident handling protocols.

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  Suraj Mani Engineers Pvt. Ltd, Bangalore, India

  Jan 2014 - Jan 2018

  Sr. Project Engineer

  Managed end-to-end HVAC projects, ensuring timely and cost-effective completion.Participated in design coordination activities, ensuring seamless integration of design elements with client specifications.Collaborated with diverse stakeholders to facilitate seamless project execution.Ensured strict adherence to industry standards and regulations through quality assurance checks and inspections.Maintained detailed project documentation and provided regular updates to clients and management. Show less

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  Aria Infrastructure Developers, Bangalore, India

  Feb 2018 - Oct 2021

  MEP Project Manager

  Planned and coordinated all aspects of MEP systems, ensuring seamless integration of mechanical, electrical, and plumbing elements.Directed a diverse team of engineers, designers, and technicians, fostering a culture of collaboration.Managed project budgets and schedules, ensuring efficient resource allocation and timely completion.Conducted thorough inspections and audits to ensure compliance with quality standards and regulations.Effectively communicated with clients, architects, subcontractors, and suppliers to achieve project objectives. Show less

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  Eleganz Interiors

  Oct 2021 - now

  Sr. Project Manager MEP

  Developed and executed detailed project plans and schedules, ensuring on-time completion of construction projects.Collaborated with stakeholders to align project requirements with client expectations and objectives.Led a team of engineers, supervisors, and technicians, fostering a collaborative work environment and ensuring successful project execution.Negotiated contracts and managed subcontractors and vendors to ensure optimal project outcomes.Implemented rigorous quality control and safety protocols, reducing accidents and ensuring compliance with industry standards.Acted as the primary liaison between clients, stakeholders, and project teams, maintaining effective communication and issue resolution. Show less