Experience

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  Coudert brothers

  Jun 2000 - Mar 2001

  Litigation paralegal

  As a Litigation Paralegal for Coudert Brothers, a now-defunct international law firm based in New York City, I provided litigation support to 15-20 managing attorneys, including document management, document production, and legal research.

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  Thomson financial investor relations

  Mar 2001 - Mar 2003

  Consultant

  In my capacity as a consultant with Thomson Financial Investor Relations (now Thomson Reuters) on Wall Street, I provided management-level consulting on corporate communications strategies to New York Stock Exchange-listed clients. I developed a natural talent for interviewing people, specifically investors and analysts, and compiled their responses in detailed reports for clients' management teams. I also became skilled at drafting financial communications materials, including press releases and web content for clients in a time-sensitive environment. Show less

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  The right way to write

  Jan 2004 - Jun 2023

  Writer

  As a freelance writer and editor, I am skilled at adapting my writing style to the project's and each client's specific needs. In this capacity, I write resumes, cover letters, interview thank you letters, blog posts, and web content for independently contracted clients. I take pride in delivering my work promptly and am always willing to continue working with a client until I produce what they envisioned from the start of the project.

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  Snap guides inc./yellow pages group

  Jan 2011 - Jan 2012

  Copywriter

  In this short-term position with the Yellow Pages Group, I created copy describing the products and services of diverse clients to increase brand awareness. As a Copywriter, I had the opportunity to refine my research skills while conducting research to understand the demographics of clients’ customer bases and determine the conceptual direction of branding initiatives.

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  Solitary watch

  Mar 2013 - Mar 2015

  Assistant editor

  I was promoted from Social Media Manager to Assistant Editor at Solitary Watch, a nonprofit watchdog project that reports on human rights abuses in the criminal justice system. As Social Media Manager, I strategically conducted social media outreach to build reach and increase the readership of the website. As Assistant Editor, I drafted and reported original news stories and composed blog posts syndicated in Google News, which required conducting background research and interviews for investigative articles. I also composed stories in WordPress with proper titles, metadata, and URL strings, using SEO keywords and sourcing images to place within content. Show less

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  Driven brands inc.

  May 2016 - Feb 2023

  Customer service representative

  As a Customer Service Representative at Driven Brands, I interacted with a diverse clientele every day, both face-to-face and over the phone. This allowed me to effectively communicate and interact with people from all walks of life. It also enabled me to refine my closing skills, as I became skilled at customizing my sales approach to meet each customer’s unique needs. As a Customer Service Representative at Driven Brands, I consistently exceeded personal weekly quotas by up to 35 percent, which I accomplished through effective customer communications. I also had the opportunity to refine my problem-solving skills in striving for quick complaint resolution. Show less

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  Sentry glass inc.

  Feb 2023 - Jan 2025

  Website content, social media, and accounts receivables manager

  In my role as Website Content Manager, I underwent on-page search engine optimization (SEO) training for an auto and semi-truck glass repair and replacement company. I managed the company's website content, including creating blog posts. Additionally, I collaborated with an SEO coach to develop targeted strategies that increased web traffic and enhanced user engagement. My efforts contributed to a measurable improvement in search engine rankings and overall brand visibility.As Social Media Manager, I developed and executed social media strategies on Facebook, Instagram, and LinkedIn, increasing followers by 25% and engagement by 30%. I also created strategic content, managed community interactions, and analyzed performance to enhance brand awareness. I maintained up-to-date knowledge of industry trends and social media algorithms to adapt and stay ahead of competitors. As Accounts Receivables Manager, I streamlined accounts receivable processes, reducing outstanding receivables by 30% in six months. I oversaw billing and collections, established credit terms, and maintained customer relationships to ensure timely payments and resolve discrepancies.My other duties included providing effective direction for glass technicians, sourcing, ordering, and receiving parts in an accurate and timely manner, maintaining inventory and processing returns on a timely basis, providing outstanding customer service, and building rapport that drove customer retention. Show less