Kelvin Balloo, QA Expert

Experience

• 

  Asian Youth Ambassadors SDN BHD

  Aug 2012 - Sept 2012

  Intern
• 

  Theta Service Partner Sdn Bhd

  Oct 2013 - May 2021

  Theta Service Partners is a software solution provider for banks. Our aim is to enhance their efficiency in processing loans and rejecting fraudulent applications. Main responsibilities are:- Meeting up with clients for clarifications & requirements gathering- Discuss appropriate timelines for development, quality assurance & delivery of CRs- Mentor prospective analyst in the Credit Card domain.- Define user, business & technical requirements through detailed analysis- Write-up of functional specification documents with proper exemplification for personal loan & credit card- Review of workflow configurations & software release notes by subordinates- Effort estimation assessment for change requests- Impact study assessment for critical issues- Ensure Quality Assurance is done properly and effectively- Reporting to the PMO on urgent matters/releases Show less - Learning on loans origination software used by ANZ bank in Hong Kong- Handle ANZ bank’s production issues- Use & master Theta’s CRM software : JIRA for ticket logging, update & tracking- Support the fast-paced UAT phase when Hong Leong Bank upgraded their credit card system. - Work in close collaboration with technical department.- Use Oracle database & master SQL data queries- Exposure to java language- Participate in requirement gathering sessions for “Retail Community Business” project- Exposure to Mortgage loan- Exposure to daily scrum meeting Show less

  • Senior Business Consultant

    Jan 2021 - May 2021

  • Business Consultant

    Jan 2018 - Jan 2021

  • Senior Business Analyst

    Jan 2016 - Dec 2017

  • Business Analyst

    Oct 2013 - Dec 2015
• 

  10up

  May 2021 - now

  While I was already working as a Senior QA specialist the year before, with this title change I took ownership over the test strategies, test plans, testing matrices for regression testing and proactively flagged inefficiencies. Here are some key contributions:• Implemented appropriate QA methodologies and processes tailored to each project, including detailed client-facing UAT matrices and training.• Led multiple epics testing for Google’s Site Kit plugin (4 million installations) and suggested improvements for usability, all documented openly in Github with detailed screenshots or videos to illustrate how to reproduce an issue. Worked on differ Google modules: Google Analytics, Google Search Console & GTM• Addressed client dissatisfaction in the Spectator project by implementing new QA guidelines, covering primary requirements and edge cases, restoring client trust.• Worked on release candidate beta testing for WordPress Core and service releases. This includes compatibility test for different PHP versions.• Collaborated closely with engineers, designers, and PMs to identify, report defects (in detail with screen recordings and clear steps to reproduce issues), troubleshoot and validate fixes before release. Show less - Review project briefs, wireframes, Figma/Miro designs, and functional requirements to create thoughtful, actionable, and detailed test cases.- Collaborate with engineers and PMs to define good acceptance criteria, creating test plans and strategies using a data-driven approach.- Perform various types of testing, including functional, visual, smoke, regression, ads, accessibility, and exploratory, using tools like Browserstack for cross-browser/device tests and browser developer tools for pixel-perfect tests. Managed 4-6 WordPress projects weekly, keeping teams informed on testing progress and timelines through clear and effective communication. Show less 10up is a Digital Agency crafting beautiful WordPress websites for high profile clients- Successfully coordinated and managed 4-5 fixed fee projects and retainers from a Mauritian time zone with clients in the EMEA region.- Utilized 10k ft for resource allocation and used project management tools like Teamwork and Asana to track and report defects and change requests. Ensured Engineers and QA respect relevant processes and tickets are updated with clear action and status until completion.- Prepared client budget reports by pulling data from Harvest. Gained a solid grasp of headless frameworks with JavaScript and React frontends, with working knowledge of CSS and HTML. Show less

  • Senior Quality Assurance Specialist

    Jan 2024 - now

  • Quality Assurance Specialist

    Oct 2022 - Dec 2023

  • Project Manager

    May 2021 - Oct 2022