Mariska Willson

Experience

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  Wehrenberg Inc

  Jul 2004 - Aug 2009

  Associate Manager

  * Led a diverse group of individuals in everyday theatre operations. * Manager selected for hiring and training process due to exemplary performance. * Actively maintain and organized theatre’s payroll, employee schedule and inventory.

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  Pyramid Electrical Contractors, Inc.

  Feb 2006 - Dec 2006

  Receptionist

  * Fielded and directed phone calls as they came in to appropriate recipient.* Made copies of invoices, maps and blueprints as requested.* Input data from invoices into company records.* Reconciled invoices against purchase orders.

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  Club fitness

  Aug 2009 - Jan 2012

  Front Desk Supervisor

  * Greeted guests and fielded customer telephone inquiries, while maintaining cleanliness standards. * Oversaw daily Children’s Club operations.* Responsible for inputting and updating all data for members into the company’s database. * Consistently exceeded monthly sales goals while assisting members in choosing the package that best fit their needs and budget.

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  The Walt Disney Company

  Jan 2012 - Dec 2018

  ▪ Part of the rollout team for Passholder Help Desk initiative, which was created as a dedicated support team for our repeat guests to receive personalized assistance with all aspects of the Annual Passholder Guest experience.▪ Ensured staffing levels were maintained to support simultaneous coverage of phones, email and guest chat support.▪ Communicated directly with guests as point-of-contact on escalation situations.▪ Partnered with multiple lines of business to create creative solutions to unique “one-off” situations for our guests.▪ Received several quarterly awards by leaders within the operation. Show less ▪ Assisted Cast Members located at Theme Parks, Resorts, and Disney Reservation Center locations with troubleshooting for My Disney Experience account challenges, while providing quality guest service for all aspects of the guest’s vacation before arrival.▪ Supported the on-site operation for Parks and Resorts, including challenges with check-ins at resorts and park entry at the Theme Parks, using multiple software platforms.▪ Communicated professionally with Cast Members across multiple lines of business, through phone, e-mail and live chat platforms.▪ Analyzed multiple aspects of guests account in order to troubleshoot current challenges and identify potential future challenges guests may experience.▪ Received numerous quarterly awards for Star Performer. Show less

  • Passholder Help Desk Escalation Team - Shield Agent

    Jul 2018 - Dec 2018

  • eCommerce Sales and Support Specialist - Avenger Agent

    Oct 2016 - Jul 2018

  • eCommerce Sales and Support Agent

    Jan 2015 - Oct 2016

  • Front Desk, Concierge, Operations

    Feb 2013 - Jan 2015

  • Conservation Education Presenter

    Jun 2012 - Feb 2013

  • Vacation Planner

    Jan 2012 - Jun 2012
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  TravelClick

  Jan 2019 - Jan 2020

  Customer Support Specialist

  ▪ Provided efficient and prompt customer service, assisting clients in creating new accounts, accessing additional subscriptions and took the lead in resolving or escalating problems.▪ Triaged client technical requests and actively problem solved for an effective resolution in a timely manner. ▪ Reviewed and reconfigured property configurations to receive data for TravelClick subscription reporting.▪ Educated clients on the capabilities of their TravelClick Products and where to find additional training resources to better assist their everyday productivity.▪ Proactively affiliated properties, management companies and ownership groups within TravelClick records. Show less

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  Express Scripts

  Mar 2020 - Aug 2020

  Patient Care Advocate - Customer Care

  ▪ Assisted members in understanding their pharmacy benefits, processing refill requests for prescriptions and providing prescription order status to inquiring members.▪ Reviewed account and order information such as billing, prior authorization and claim statuses with members.▪ Researched claim rejections and provided overrides, when necessary, to support retail pharmacies.

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  Wiley University Services

  Aug 2020 - now

  ▪ Acted as the first point of contact in the student admission process for partner schools.▪ Quickly responded to requests from prospective students for information on select programs at partner schools.▪ Assisted with the training of new hires.▪ Listened and communicated compassionately while interacting with students about their concerns of returning to school. ▪ Helped improve procedures and workflow within the team by creating new SRP reports to assist in the day-to-day process. Show less

  • Student Advisor

    Oct 2022 - now

  • Tuition Planning Specialist

    Oct 2021 - Oct 2022

  • Contact Center Specialist

    Aug 2020 - Oct 2021