Bipin Kumar Singh, Prince2®

Experience

• 

  Raymond Ltd

  Jul 2007 - Aug 2008

  Engineer Trainee

  Electrical , Electronics Maintenance & Industrial Automation of Textile Machinery.

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  Idea Cellular Ltd

  Aug 2008 - Nov 2009

  BSS O&M Engineer.

  Operation & Maintenance of ERICSSION BTS (2204, 2106, 2104, 2964, 2954, 2111). Operation and maintenance of ECI (MUX), Fibcom, NEC & Ericsson MW of 120 & 75 (PDH&SDH)Circuit provisioning, NOC operations and TAC support for various clusters under MP&CG Circle.Attending fault of BTS, & Mini link equipment MMU, SMU and RAU unit.BSCs Site migration from one BSC to other BSC, within time frame.Coordinating with lease line activity.Configuring semiparmanent connection in BSC for Uploading s/w (Installation Data Base) in remote BTS with Remote-OMT.Installation & commissioning of Voice Compression Systems (ADPCM).Installation & commissioning of E1-Eth converters / MODEMs for local-lead connectivity. Integration of new POIs, Addition of PCMs in existing POIs, routes to BSCs, E1 Testing, Implementation of change management (TRX addition/deletion).Troubleshoot of faults within time frame in order to avoid outage duration and increase uptime. Show less

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  Huawei Technologies India

  Dec 2009 - May 2010

  SDH/NOC Engineer

  NOC/NMS-Transmission Engineer @ Huawei Telecom Pvt Limited, Bhopal (Tata GSM Project). Dec-09 –to June-10Key Skills: 1354 Alcatel RM/NM, Alcatel 1660 SM, 1662SMC, 1642EM/EMC, NEC microwave Transport EquipmentE1 provisioning.Defining various protection techniques in existing and new traffic circuits.Designing Synchronizations for SDH equipment and Implementing according to ITUT standards.Planning of Collector & access SDH rings based on the traffic projections and access connectivity plans.Planning of new SDH Rings to cater for capacity augmentation and new switch locations.Network Engineering from access connectivity plans of new BTS & POI.Proactively monitor and maintain health of network.Network surveillance to identify alarms / problems and take out the inference/impact of the alarms immediately to raise trouble tickets. Provide Proactive information to the field team to avoid any kind of Network failure (Service affecting/Non service affecting/ Quality improvement). Show less

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  Idea Cellular Ltd

  Jun 2010 - Apr 2016

  Assistant Manager (Central-NOC)

  L2-2.5 Circuit provisioning, NOC operations and TAC support to PAN India Network.Handling PAN India’s Tx Inventory (multi Vendor multi NMS/EMS) with the help of Cygnet (an Inventory module), solution design and development of the Inventory tool.Handling HP-SM, TeMIP(Fault management) and Performance management tools for PAN India’s Tx Network.Solutions and design to Multicast and Broadcast customer like Television/Cable using RSTP/MSTP technologies. Solution design and testing of MPLS-TP, H-MSTP, NG-PTN in Cygnet.Responsible for STP, NGN, DCN, NLD, ILD circuits provisioning and maintenance.Handling Sync design & implementation plan for PAN India network. Extending support to all ECI circles for 3G networks related design and implementation plan.Provisioning and O&M of 3G network over MoT (MPLS over Transport) trails and its associated tunnels. Responsible for SSU and DWDM DCN related plan and implementation of the same for PAN India network.Responsible for ECI Inventory management using OSS(Cygnet) tool.Handling DWDM (Huawei & ZTE) network in coordination with various M/S teams. Planning and help in executing different migration plans for in circle and inters circles related circuits.SPOC to understand External/Internal customer’s requirement and providing solution accordingly. Monitoring SSU network very closely and extending support to the end users.TAC support to Internal and External customer, attending escalations and providing solution to chronic network issues. Proactively monitor and maintaining health of network.Network surveillance to identify alarms / problems and take out the inference/impact of the alarms immediately to raise trouble tickets. Show less

• 

  Colt Technology Services

  Apr 2016 - Jul 2018

  Team Lead

  Handling a team and providing TAC support on Carrier Ethernet-MSP (Nokia, Cyan, Accedian) DWDM/OTN (Ciena, Infinera, Nortel, Adva) SDH/EoS (Marconi, Alcatel-Lucent).OSS Tools: Siebel, XNG, Netcool etc. Responsible to handle service level faults on Colt’s network across Europe, US and Asia. Handling Level 2 faults of various customers (Voice, Data & IP). Handling faults on Carrier Ethernet services (Multi Service Platform, Modular-MSP) of Nokia (2200, 2240, 8100), Ciena (Z77, 33,22), Accedian (GT/GT-S, LT/LT-S). Handling level-2 faults on OTN/DWDM network of Infinera, Adva & Nortel devices. Handling Level2 faults on SDH/EoSDH services of Marconi, Nortel & Alcatel devices. Direct interaction with the customer to response and resolve their faults within SLA.  Coordination with field team for faulty spare/device replacements in case of service interruption. Coordination with OLO (Colt Channel Partners) for the issue if any on their network which impacts to Colt customer’s services. Training and support to Level-1 team in order to improve their technical skills and better understanding of the business needs. Show less

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  Nokia

  Aug 2018 - now

  Extending TAC support on service and network related faults on 1830 PSS series WDM/OTN devices to the customers within APAC (Asia Pacific) and across the Globe.Incident and Problem Management of the Transport network.Conducting regular health checks in customer's network and basis on findings recommending them for corrective actions in order to minimize failures in the network.Handling faults on Ethernet, DWDM, OTN, L0 and L1 GMRE/ASON circuits/Services.Ensuring right set solution within the time to enhance the better customer experience.Simulating various cases/faults within the Lab. Direct interaction with the customer to response and resolve their faults within SLA. Coordination with field team for faulty spare/device replacements in case of service interruption.Analysis of debug logs and suitable recommendations basis on the findings.Conducting ISO 9001-2008 (quality) related audit for PSS TAC teamTraining and support to Level-1 team in order to improve their technical skills and making their understanding better on the business needs.Detailed RCA analysis for service interruptions.Creation of knowledge articles basis on the learnings and various product and technology statfarad.Team SPOC for ISMS-ISO27001, TL9000, ISO 14001 and 45001 audit and database management. Show less

  • Senior Technical Specialist

    Aug 2018 - now

  • Senior Technical Specialist

    Aug 2018 - now