Calum Clifford

Experience

• 

  ASL

  Sept 2016 - Dec 2017

  Computer Aided Design Engineer

  • Creating two and three-dimensional designs and technical drawings for nuclear power plants, airports, train stations and large hotels. • Designing frameworks for projects and completing project planning work, such as budget and timeline estimates. • Creating detailed design and construction plans for building PA/VA fire safety and security system racks. • Collaborating with colleagues, such as packaging engineers and industrial engineers, to develop, manufacture and market product offerings.• Using computer software to create renderings and floor plans, acoustic designs• Making decisions on the most suitable materials to use for manufacturing a product• Developing quality standards and practice guidelines for design teams• Coding and testing software solutions• Checking product designs for quality and performance according to client specifications• Ensuring product designs are safe and conform to any relevant legislation or industry regulations Show less

• 

  Vodafone

  Dec 2017 - Feb 2020

  • Management - Assisted the store manager with the management of a team of 4 staff members. • Audit - ensured that the store was compliant with audit and prepared quarterly audit documents for third-party review. • Compliance -maintained store's compliance in accordance with Vodafone's in-store compliance reports - storage of customer contracts, documents correctly signed/dated, correct IDV taken in sales, products accounted for, screens kept locked, customer communication notes correctly closed & general compliance. • H&S - weekly health & safety checks on the store and staff. • Creating monthly staff rotas and ensuring that the store had the correct staffing for each day of the week. • Daily/weekly conference calls with senior management. • Staff sales training - weekly huddles, sales presentations, new sales ideas, new product training, changing targets. • Continued with individual full sale cycle B2C (new & existing business) - mobile devices, broadband, IOT, wearables. Insurance, payg • Consistently achieving/overachieving monthly targets revenue, customer satisfaction, store targets, individual area targets (product sales). • Store key holder - maintaining store cleanliness, ensuring products are secure and compliance is adhered to. Show less • Full sale cycle B2C (new & existing business) - mobile devices, broadband, IOT, wearables. Insurance, payg • Consistently achieving/overachieving monthly targets - revenue, customer satisfaction & individual area targets (product sales). • In-house tech expert - worked on all device types for fixing technical issues & repairing software.• Brand ambassador for Samsung, Huawei & Nokia. • Store key holder - maintaining store cleanliness, ensuring products are secure and compliance is adhered to. Show less

  • Assistant Manager

    Nov 2018 - Feb 2020

  • Sales Associate

    Dec 2017 - Nov 2018
• 

  MetLife

  Feb 2020 - May 2022

  • Created a new role within the business to add an additional retention safety net, debt liability metrics and to give a better insight to the customers sales experience. • Executive meetings with senior management and c-suite, presented retention and sales data at a monthly/quarterly sales quality meeting. Which was used to deep dive on data and produce further actions to improve results. • Created a monthly management information deck for a deep dive on customer survey data and sales experience.• Completed trend analysis using sales data within Excel using VBA. • Built a retention call process from the ground up; this was to identify high risk customers and then cold call them and retain their business while adhering to FCA regulations.• Updated the UK's branch of monthly sales figures for their global business stats.• Achieved consistently hitting multiple deadlines each month from my own deadlines to actions that were set by company MD's. • Took over and managed their customer feedback portal (Qualtrics). Whereby I sent new and existing customers feedback surveys, that I designed to be able to provide a further insight into the sales process and make sure that polices are being sold in line with internal and external regulations. • Within this role, all work was set out from myself and I worked within the agency, commissions and ecommerce team. Show less • Answering broker and client enquiries via telephone and email: direct debits, claims, change of address, policy reduction, cancellations, cover queries etc.• Deliver team service level agreements and quality outputs• Provide support to colleagues in Underwriting, New Business and Sales Consultants as required• Always deliver outstanding customer service• Support business retention of existing policies• Complete relevant system updates to maintain accurate data• Convey complex information regarding policies, claims, financial for individuals and advisers.• Pro-active management of cases to minimise exposure to unnecessary business risk.• Reconciliation of policy accounts• Liaise with other internal departments on behalf of customers• Completion of associated system activities to support overall team processes• Ensure effective risk management is taken into account in all day to day activities, in accordance with internal risk policies. • Work to a high level of FCA regulation and GDPR. • I also took on an additional responsibility by managing the deferred premiums for customers. Show less

  • Sales data analyst

    Mar 2021 - May 2022

  • Customer Service Representative

    Feb 2020 - Mar 2021
• 

  Expand group

  May 2022 - Sept 2023

  Head of Gaming & Esports

  Leading gaming & esports for Expand Group across, America, Canada, and Latin America. Working with early-stage start-ups to large corporates in supporting building their teams, by hiring the best talent in the market. Helping businesses hire: commercial, product, creative, and all technical roles linked to gaming, working with an expansive network of exclusive candidates.• Full 360 recruitment (B2B & B2C); prospecting, marketing, lead generation, pipeline management, business development, B2B sales calls, client account management, sourcing candidates, qualifying, interviewing, filling roles. • Building long-term partnerships with prospects and existing clients in gaming to expand my network.• Developed a great understanding of clients, their industries, work culture, and environment.• Created and executed targeted marketed campaigns to prospects to facilitate initial engagements.• Prepare and deliver effective face to face and telephone sales pitches to prospects.• Proactively negotiate and agree financial terms of business with new clients.• Compose and publish effective job advertisements.• Create and deliver excellent marketing campaigns to build my brand, attract talent and new clients.• Be a proficient CRM user and ensure all data is up to date and accurate.• Expertly manage the recruitment processes for my clients to achieve positive outcomes both for the candidates, client, and the company.• Develop a relationship with potential candidates, provide them with information regarding the client company and the role advertised. Provide candidates with support and advice throughout the recruitment process.• Negotiate terms and conditions of employment between the successful candidate and the hiring company.• Proactively built strong relationships with candidate groups to build the best candidate networks and talent pools.• Achieve individual monthly/quarterly/annual revenue and KPI targets. Show less

• 

  Capital on Tap

  Sept 2023 - now

  Business Development Manager

  Q4 - 2024 - 214% to target Q3 - 2024 - 91% to target Q2 - 2024 - 280% to targetQ1 - 2024 - 101% to targetQ4 - 2023 - 112% to target