Sara E.

Experience

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  Mci Worlcom

  Jan 2000 - Jan 2003

  Senior Executive Account Manager

  • Managed and owned end-to-end Microsoft contract and relationship• Managed IT for communications, conferencing centers and conference rooms, network leads (routers, repeaters, etc.), and market expansion implementations

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  Microsoft

  Jan 2003 - Jan 2014

  • Supported multiple programs including Privacy, Accessibility, Online Safety, and Global Readiness; oversaw 5-member team as community and internal communications manager• Designed and implemented events strategies, communication plans, and internal campaigns by audience segment to raise awareness and momentum• Owned project management, marketing, and delivery of all internal events ranging from 70 to 3000+ participants; increased attendee satisfaction from 40% to 98% while staying within budget• Created trusted partner ecosystem, including with key stakeholders such as Marketing and Legal• Increased traffic to program SharePoint sites by 200% YOY• Supported 300+ community managers/champions worldwide with training, decks, and awareness materials• Established global consistency and rollout by creating multiple playbooks on summits, events, onboarding, campaigns, mentoring, and training for communities worldwide• Created key messaging communicated from C-Suite to all employees in the organization Show less • Served as global process owner for pricing operations across multiple lines of business and regional teams with direct impact on external partners; owned end-to-end pricing issue management for all channels• Created, documented, and implemented organization-wide issue management process• Developed and deployed 3-year launch readiness plan through partnership with global and regional teams considering development risks, best practices, and market readiness• Took on management of 7 staff across 3 teams• Collaborated with multiple teams to create and launch new pricing model supporting SaaS• Responsible for onboarding, training, and adoption of processes by teams globally Show less • Managed $500M budget for people and portfolio management for 350-person organization• Established preferred vendor program, partnering with Legal and Procurement to create standardized statements of work; implemented invoicing and payment protocols, resulting in $700K in additional savings• Created POC for standardized procurement and vendor management, realizing $100K savings in 2 months• Contributed to creation and management of website to track and report on project portfolio of 100+ projects• Established and delivered end-to-end global outsourcing/vendor management model, including negotiation of SOWs and SLAs through RFPs• Launched standardized procurement process which was later adopted by other organizations Show less • Managed full release process from planning phase through post release review • Hired to assume release responsibilities for 30 properties; within 7 months assumed all 70+ properties• Ran daily release review meeting to identify progress and risks• Created, prepared, and communicated "jeopardy list" to GMs, highlighting releases at risk• Developed metrics to communicate success of processes in mitigating risks• Implemented standardized process for project definition and identification of key milestones• Took over vendor management, immediately implementing savings and maximizing use of vendors Show less

  • Senior Program Manager, Trustworthy Computing Team

    Jan 2011 - Jan 2014

  • Business Delivery & Planning Manager

    Jan 2008 - Jan 2011

  • Chief of Staff to the GM

    Jan 2006 - Jan 2008

  • Global Release Partner Manage

    Jan 2003 - Jan 2006
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  Infusionsoft

  Jan 2014 - Jan 2015

  Customer Community Manager

  • Designed and implemented phase one of web-based community to provide customers with tool to connect with local users, industry peers, and experts worldwide• Determined community criteria by speaking directly with customers and benchmarking other organizations; partnered with Engineering to create desired environment that met customer needs• Hired team to execute ProBowl customer appreciation event tailgate party for 2k+ customers and celebrity athletes; oversaw all aspects of event from planning to implementation Show less

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  Expedia, Inc.

  Jan 2015 - Jan 2017

  Senior Manager (Vendor Management), ECommerce Platform

  • Built and implemented Vendor Management Program from ground up for technology partners• Managed Telecom Expense Management team with employees across 3 continents • Interviewed over 30 key contacts across all Expedia brands to determine optimal program framework• Partnered with all brand presidents to ensure successful communications and launch• Hired and trained highly skilled vendor management team to expand program beyond supporting technology vendors • Established governance through strategic partnerships with Finance, Sourcing, brands, and vendors• Launched license and maintenance program focusing on establishing processes and tools to actively manage cost and facilitate transparency, governance, and optimization• Oversaw licensing and maintenance project, saving organization $5M+ in payments Show less

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  Microsoft

  Jan 2017 - now

  • Promoted to assume the following responsibilities in addition to governance ownership below• Stepped up to lead first-ever audit for company-wide Launch Policy, resulting in yellow rating (two minor improvements needed; most first-time audits receive red or orange rating)• Led team of 4 to revamp ODLC Continuous Monitoring program overseeing monthly audit of operational control adherence; identified risks, created/implemented mitigation plans, drove transparency of results to stakeholders, and implemented tools/programs to automate the process, resulting in increased Launch Policy Compliance from 40% to 100% in 5 months• Build roadmaps for automation and compliance guardrails in the launch tool for tracking and management• Developed and maintained Business Continuity and Business recovery plans for the organization• Led quarterly SOX and Non-SOX control adherence and reporting for POP (Product Offer Price) Show less • Owned the governance and change management process for Operations Delivery Lifecycle (ODLC)• Built and published the Operating Model SharePoint site as central location for all related documents, process and governance, communication, events, and tools• Lead GM forum highlighting cross-organization efforts, prioritize projects, strategize on issues/potential risks• Established business-wide centralized tollgate and governance through weekly meetings of senior management to identify dependences; increased attendance and tollgate adherence from 10% to 100% within 8 months• Created and implemented organization-wide prioritization model; onboarded 2K+ employees Show less

  • Compliance Manager Lead (Sr Operations Manager), Microsoft Business Operations (MBO)

    Jan 2019 - now

  • Senior Governance Manager, Microsoft Business Operations (MBO)

    Jan 2017 - Jan 2019