Amanda Huff

Experience

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  PAPA JOHNS PIZZA

  Oct 2006 - Aug 2010

  Shift Manager

  Assign TasksAssign DeliveriesCount TillMake pizzasTake ordersRegisterMonitor breaks, tasks being completedManage employeesComply with Corporate Standards

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  OFS

  Aug 2010 - Apr 2012

  Drawer Fitter

  Adjust drawers to fit into cabinetsHang doors on hutches and adjust to fitBuild DrawersHing DoorsAssist all other departments as needed (Finish/Sanding/Inspection/Warehouse)

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  Versteel

  Apr 2012 - Aug 2012

  Chair Line/Base Dept

  Assemble Chairs and TablesUse handheld power tools to adjust and assembleInspect product for quality

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  Touch of Class

  Nov 2012 - Feb 2014

  Customer Service Representative

  • Provided primary customer support to external customers.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Answered constant flow of customer calls with minimal wait times.• Consulted with outside parties to resolve discrepancies and create expert solutions.• Responded to customer requests for products, services and company information.• Recommended products to customers, thoroughly explaining details.• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.• Investigated and resolved accounting, service and delivery concerns.• Facilitated inter-departmental communication to effectively provide customer support.• Trained staff on operating procedures and company services.• Troubleshoot and solve any customer issues• Process returns Show less

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  Medical of Dubois, Inc.

  Nov 2015 - May 2016

  Medical Administrative Assistant

  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.• Checked patient insurance, demographic and health history to keep information current.• Coordinated patient scheduling, check-in, check-out and payments for billing.• Adhered to strict HIPAA guidelines to protect patient privacy.• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.• Helped patients complete necessary medical forms and documentation.• Completed patient referrals to other medical specialists.• Maintained current and accurate medical records for patients.• Enhanced office productivity by handling high volume of callers per day.• Managed multi-line phone system and pleasantly greeted patients.• Supported office staff and operational requirements with administrative tasks.• Transcribed phone messages and relayed to appropriate personnel.• Organized paperwork such as charts and reports for office and patient needs.• Referred and screened patients to make best use of resources, triage staff and serve community members.Open and Close Show less

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  Meyer Distributing

  May 2016 - now

  • Came up with detailed plans to improve efficiency within the department.• Used Great Plains to handle current portfolio and prospective leads.• Maintained updated records in CRM to meet requirements of sales team.• Collaborated with account executives to penetrate new accounts, identify potential customers.• Developed and Implemented Sales Training Materials• Cold calling prospective customers• Data entry and managing daily reports• Online System Troubleshooting for customers• Collecting, filing, and processing of Electronic documents• Pursued website inquiries in specific territories to increase potential customer base Show less

  • Senior Leads Coordinator/New Business Development Dept

    Dec 2023 - now

  • Leads Coordinator/New Business Development Dept

    May 2016 - now