Experience

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  Teletech

  Apr 2005 - Jan 2008

  Soporte técnico bilingüe

  Soporte Técnico en idioma Inglés para operadores de Kodak Kiosk y terminales Western Union Money Transfer para Estados Unidos.

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  Next latinoamerica s.a.

  Mar 2008 - Dec 2009

  Soporte técnico bilingüe

  Soporte Técnico en idioma Inglés para usuarios de Palm Handhelds y Smartphones en Europa, Medio Oriente y Africa.

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  Bernardo hidalgo & asociados

  Feb 2010 - Aug 2011

  Asistente de rr. hh.
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  Parexel

  Apr 2013 - Jul 2021

  I deliver IT Training sessions worldwide for diverse, international audiences. I am also in charge of the IT Wiki administration and content creation, and create internal communications to be delivered to my colleagues in the IT Service Desk and other business units.Data collection, analysis and report creation for Service Desk Director, Upper Management and other Business Units. Achievements in this term:I led the training sessions during the company's migration towards the Microsoft 365 environment in the context of the COVID-19 pandemic, delivering introduction sessions on Teams, OneDrive, OneNote and other applications for more than 5000 colleagues worldwide. Show less

  • IT Service Desk Excellence Specialist II

    Feb 2018 - Jul 2021

  • IT Service Desk Specialist II en PAREXEL

    May 2015 - Jan 2018

  • IT Service Desk Specialist I

    Apr 2013 - Apr 2016
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  Learsoft

  Jan 2022 - now

  Technical writer

  I analyze, break down and document our client's processes in the context of a migration of various systems towards a Cloud environment. Techniques put to use include interviews, card sorting and flow chart composition.