Experience

• 

  Xpertechnologies

  Sept 2004 - Jan 2008

  Unix system administrator
• 

  Tech mahindra

  Jan 2008 - Jan 2009

  Sr.system administrator
• 

  Cognizant

  Feb 2009 - now

  Leading as Technical DM, managing US-based Pharmaceutical customer IT infrastructure for 3 years, past 9 years associated with LS domain IT infra support.• Driving Operational excellence initiatives across the account, 10+ technical towers, spread across 3 regions, team size 70+• Formed automation team, created a new platform on client infra, 6 use cases went live, 15% volume automated• Effectively following CSI framework in the account, achieving above to target on soft, hard dollar savings.• Resource Management/Team health – Performance management, coaching team, Managing attrition, Coordinating trainings, filling skill gaps• Ensuring SMO team effectiveness on process adherence, Ops Audits, process control framework, SLA and KPI controls• Directly involving P1 incidents and acts as an escalation point. Deriving CAPA, Responsible for infrastructure availability• Involving DR planning for critical applications, aligning the team with respective tasks, ensuring met RPO/RTO targets• Involving in Architecture review calls, provide inputs for CLAD/TAD preparations• Having good knowledge of qualification process, ensuring IT deliverables are aligned with Pharma compliance standards• Extensive experience in managing technical teams and with responsibility for completing complex deployment projects on specific timelines• Good understanding of Linux, Vmware, AWS, storage, and backup technologies Show less Skills & CertificationsDelivery manager –Manage IT Operations, IT escalation point of contact for 30+ sites Transition Manager – Run new site IT infrastructure transition to parent project by define and standardize the device functionalities/configuration as per customer standard policies.Technical towers led: Server Support & Administration, Unix, Windows, DBA, AWS, Network, Backup, Storage, Voice, Messaging, Lync, ToolsTools: Led tools transformation projects like introduce Zenoss, SCOM and retire legacy ITNM. Establish Datacenter monitoring and hardware monitoring across DCs.BCP Coordinator – Defining BCP plan as per MSA and conduct drill yearly, document the result and get it approved with customerInnovation Champion – Forming innovation team, conduct regular brainstorm sessions with technical team for identify, assess ideas for improvement, then define phases for implementation with customer approval.People Management –Talent retention, performance management, supervise and coach the teamAs a Regional Customer relationship IT Manager/Delivery manager– Pharmaceutical customer(Cognizant as Delivery Manager 06/2015 – till date)• IT Operations escalation point of contact for 30+ sites • Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, desktop Engg, Storage, backup recovery,• Implement & deliver the services (Server builds, Server room restructure) to client as per the contract & as per client's expectations.• Co-ordination with customer, third party vendor(ISP vendor) and internal teams for timely and successful completion of running IT infra projects• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics – RCA, Problem management• Provide regular reports according to an agreed schedule and run governance meetings Show less Technical Expertise:AWS SysOps AdministratorFoundations of IBM Cloud Computing Architecture V3 certifiedData Center Virtualization - VMware Certified AssociateVMware Certified Professional on vSphere 5VERITAS High Availability solutions CertifiedTrained on Red Hat Cluster AdministrationSun Certified System administratorExpert on Solaris 10,RHEL 4,5,6 and AIX 5.x,6.x administrationITIL Foundation Certified professional• Extensive experience in driving continuous service improvement and transformation themes to help make service more agile & nimble.• Results oriented executive recognized for efficient management of large projects that improve service quality and resolve mission critical issues to ensure organizational success while adapting to rapidly changing environments.• Experienced in developing strategies for simplifying the environment complexity and adoption of cloud solutions.• Proven track record of transforming underutilized and overpriced infrastructure into cost effective and scalable environment.• Perceived as a strong leader, among the pear group and management, capable of driving organizational agenda and values. Show less Significant Accomplishments :----CSI (Continual Service Improvement) Champion:--CSI PoC for the project, responsible for conduct brainstorming sessions within team. List and articulate imprudent ideas and finally present to customer. Below are my initiatives.• DELMA tool implementation to improve administration• RHN Satellite server configuration to manage patching effectively• Standardizing OS build process.Development of disaster recovery plans for the critical application servers:--Systems did not have a fail proof backup and disaster recovery plan. I was drafted and implemented the backup plan and testing out the disaster recovery procedure.Development and implementation of scripts for standardizing the installation procedure:Planned and executed the project of setting up depots of all the available software on a single server and put up scripts which will install the needed software s on the server. This also included installation of all the necessary tools and software required by the developers in a single place and tuning of the kernel to standardize the build procedure of new boxes.Created RUNBOOKs for Technical standard changes:--Customer had long 9 stages of process for change management. It was highly time consuming process. we worked with QA, proposed and get approved Standard Change model process for repetitive tasks like FS addition, expansion, CPU and Memory addition activities. Result process was shrinking to 3 stages and many manual hours on approval process were saved. Show less • Prepare, create, implement and closed change plan for all productions and major activities like moving severs from one DC to another, Decommissioning etc• Successfully implemented and completed migration activity on SAP environment from Soalris-9 to Solaris-10 including VxVM 6.0, VCS, NFS ,Oracle configuration on T4-4 and T4-2 Servers for TEST, DEV and PROD servers.• Planned and Implement successfully P2V migration on DEV and PROD Linux servers and communicate the entire migration process to the client and team.• Installation, configuration and managing RHEL 3, 4 and 5 virtual Servers through virtual Centre server (vSphre 5.1). • Root cause analysis after Panic/Dump/Crash related, ran explorer and co-ordinate with vendors.• Veritas Cluster environment activities-Failover, freezing, disabling and updating attributes on service groups.• Built zones or clone and ensure software baseline is compliant with the test plan by comparing current software with test plan on M5000 series.• Installation of software packages(ControlM,ESM,KEON & Foglight) and checking the integrity of the installed packages• Troubleshooting backup and restore problems and constant monitoring of system performance.• Performing Failovers in VCS / cluster environment, monitoring servers.• Experience with OS live upgrades and installation of third party software, packages and patches• Provide support in cluster as freezing disabling and failover in major ECMs.• Troubleshooting on VCS alerts and co-ordinate with vendors in resolving.• Firm ware upgrades on servers as recommended by SUN support.• Involved in BCDR tests and document• Creating Change Requests, schedule them, updating and closing the CRs using customized tool. Updating and creating Procedural Documents for team.• Participated in Disaster Recovery Annual Testing and documentation. Show less

  • Senior Delivery Manager

    Oct 2018 - now

  • Regional Delivery Manager - IT Infrastructure

    Aug 2016 - now

  • IT Infrastructure Manager

    Jul 2015 - Aug 2016

  • Operational Manager -IT Infra

    May 2012 - Jun 2015

  • Technical Lead

    Feb 2009 - May 2012