Experience

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  Flashcom networks

  Jul 2007 - Sept 2007

  Sales representative

  Direct sales of CDMA phones to potential clients and creating awareness and training of already existing customers on the importance of CDMA phones

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  Safaricom limited

  Nov 2007 - Mar 2008

  Sales support executive – simu ya jamii

  To provide support to the Simu Ya Jamii channel by handling / facilitating the Simu Ya Jamii payphone configuration, recruitment process & after-sales support.Key Duties included:• Verify the accuracy of information provided in applications forms by potential vendors. • Inform successful candidates of application approval & inform them to deposit enrolment fee.• Maintain and update all vendors’ information on the payphone management system (database) – vendor names & contact numbers, vendor employee names & contact numbers, Simu-Ya-Jamii MSISDN & Payphone IMEI, vendor location• Liaise with Simu Ya Jamii Customer Care staff & Simu Ya Jamii supervisors regarding issues escalated ranging from faulty phones that require delivery or collection to and from the repair centers, and training requirements.• Act as link between Simu Ya Jamii Supervisors on the ground and Safaricom Head office staff regarding ensuring availability of marketing materials (POS, signage’s) & promotional materials (shirts) required for & road clinics & workshops, unresolved applications, additional services required on all Simu Ya Jamii outlets such as SIM replacement & M-PESA and other tasks that may arise.• Co-ordination w/ External Customers: Ensure that the appointed Simu Ya Jamii painters & the appointed merchandisers are informed of which outlets have been approved Show less

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  Safaricom limited - kenya

  Apr 2008 - Mar 2010

  M-pesa operations administrator

  To carry out regular administrative duties required for effective functioning of M-PESA Operations section. Key Duties Include:• Float Movement (E-value movement):Moving E-money (float) that has been banked by the financial institutions for daily operations• Certificate Requests: Approval of access to the financial institutions to access the mobile money platform for daily operations• Coordinate Operations Administration: Management of partial and expired transactions that have been generated by the M-PESA system and compiling of regulatory reports to the regulatory division• Projects: Prepare and compile for sign off a complete procedure on M-PESA Agent and Staff Certificate Request Process and Creations of Username and Password for agents in the live M-PESA system. Show less

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  Safaricom limited

  Apr 2010 - Aug 2016

  Mobile money analyst (m-pesa) - financial services

  Safaricom is leading institution in Mobile Money (M-PESA) globally. I was responsible for provision of reporting and analytical trends to management for the purpose of decision making. This role currently reports to the General Manager Financial Services.The Key responsibilities were;1. Business Intelligence and Reporting2. BIG data3. Business Analysis and reporting

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  Safaricom plc

  Sept 2015 - Nov 2023

  The core purpose of this role is to ensure that the company meets its strategic objective of execution excellence by providing decision support through timely, accurate and insightful performance reports at the regional level. The role is highly collaborative and cross functional and will entail providing site level KPIs reporting against targets, establishing trends and giving explanations for variances. It also entails providing market insights and retail insights for shops that fall within a region; cost Centre management and advising the regional business on opportunity areas that will help drive increased revenue growth. The role is additionally responsible for tracking and reporting consumer, trade and Shop NPS for each region and highlighting key customer feedback as captured at the shops level and at customer operations (COPs) Show less

  • Business Performance Manager at Safaricom - Regional Expansion

    May 2019 - Nov 2023

  • Regional Business Performance Manager

    Sept 2015 - May 2019
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  Safaricom telecommunications ethiopia plc

  Oct 2021 - now

  Customer value management manager - digital financial service (m-pesa)

  In charge of developing and executing value propositions for the Mobile Money eco-system, which includes customers, agents, and merchants, to support revenue planning. Also, responsible for conducting thorough analyses and interpretations of various data and insights from both inside and outside the company to produce actionable insights that support business decisions in the Digital Financial Services sector.