Experience

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  Sony india software centre

  Aug 2013 - Oct 2014

  IT Operations Lead handling a Shift of 6 resources.• ITIL v3_2011 Foundation Certified with 90% marks in Nov 2013.• IT Operations Lead handling a shift of 6 resources with another Lead.• Designed the MIS Dashboard to show the various stages and analysis of the ticket resolution, and to generate weekly reports for senior management.• Aligned the resources based on the 2 months output from MIS dashboard.• Implemented Rules to show Breach of ticket SLA.• Implemented a Shared Services Model by proposing Process Flows, Operations Approach, Shift Roasters and Operations Readiness Checklist. Show less

  • Associate Consultant

    Jul 2014 - Oct 2014

  • Trainee Software Engineer

    Aug 2013 - Jun 2014
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  Tredence

  Nov 2014 - Mar 2015

  Business analyst

  • Developed a cross retail sales dashboard for the biggest retail giant which shows the association between the pre-sales and post-sales choices of customers; this resulted into decisions leading to aligning the product placements to facilitate customer accessibility.• Built the database and tables for the tableau data extracts and for optimizing the tableau dashboards• Revamped the Teradata (back-end) database by recreating and optimizing the tables to reduce memory consumption, resulting into saving of database extension for more memory. Show less

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  Flipkart

  Apr 2015 - Jul 2019

  • Generated Insights and Recommendations to reduce the Address and Serviceability related returns; these led to process initiatives which led to 20 BPS reduction in returns.• Associated and quantified the impact of delivery speed on returns; 1-day reduction in Speed index leads to XX BPS reduction in Returns.• Built a Performance Analysis Dashboard for Alternate Delivery Model of the Last Mile team; this helped them to see the overall picture in terms of the metrics and to take decisions.• Instrumented a new metric named Reverse Breach for reducing the reverse load and improving the NPS at Last Mile Pickup Centers.• Built an Address Scoring Algorithm that detects a potential bad address with a probability; this helped in reducing the returns by 20 BPS.• Built a geocoding based hub-distance algorithm to reduce the serviceability based fake returns and further strengthen the last mile center’s productivity; returns came down by 40 BPS and with the help of this new initiatives were taken to improve last mile conversion.• Designated SPOC for Reverse Supply Chain Metrics in the organization; connect with Finance, Strategy, Operations, Design and Product Team for improving the business and processes with these metrics.• Did Driver Modelling to find out the various Demand and Supply related drivers using advanced analytical techniques like Random Forest Regression and Confounding Factor Principle; this showed the reasons for Week-over-Week change in Returns percentage; this gave the visibility on how 1% change of a specific driver leads to x% change in overall returns.• Built an analytic scoring based Pin/Zip Code Dashboard that shows the performance of the relevant metrics pivoted by zip code and helped the last mile team in shutting down/ revamping/ launching the new/ old zip codes, and take quick actions for reducing fraud and returns at potential zip codes. Show less • Developed the accuracy metric of a product; the product is used to verify customer returns at doorstep; helped in revamping the product for reducing the fraud and damaged pickups; product exchange losses were reduced by 30 BPS and other losses reduce by 50 BPS.• Developed a dashboard to improve the pickup accuracy at the last mile and in-turn improved the re-inventorization percentage from 95 to 99+%• Generated weekly insights to improve the reverse logistics speed drilling down to assets level; metric moved from 85% to 97% and then was maintained at 95%+.• Built and optimized the big-data pipeline of the central data repository of the supply chain analytics team; runtime reduced from 10 hours to 6 hours; reports were ready to use for weekly meetings and for taking actions.• Built the reverse logistics pipeline and helped in revamping the reverse process of the supply chain.• Developed and implemented a rulebook to identify losses in supply chain with the help of various touchpoints and events in the journey of a shipment; this helped in reducing the losses 10%.• Took training sessions on Big-Data Platform for Design and Operations Teams to reduce the dependency on analytics team. Show less

  • Senior Business Analyst

    Apr 2019 - Jul 2019

  • Business Analyst

    Feb 2017 - Mar 2019

  • Sr. Data Analyst

    Apr 2015 - Jan 2017
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  Manthan

  Apr 2015 - Jan 2017

  Consultant

  Worked in Flipkart Client-site as a Senior Data AnalystResponsible for managing the supply-chain back-end of data, reporting and presenting analysis to clients.Give Insights and Recommendations to improve the Supply Chain, reduce the Supply Chain Losses and Frauds.

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  Ipaylinks

  Dec 2019 - May 2020

  Icsp strategy & product consultant

  Analysed South East Asia market for expansion, conducted in-depth analyses for 3 markets with multiple parameters, and suggested complete payment process layout for Indonesian market

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  Supertext

  May 2020 - Jun 2020

  Business associate
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  Fi

  Nov 2020 - Mar 2021

  Product

  Managed the entire product lifecycle for Retention

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  Myntra

  Jun 2021 - Aug 2024

  Spearheaded the development and implementation of innovative customer experience solutions at Myntra, resulting in increased customer acquisition, higher ARPU, and incremental revenue.• Strategized phased development of barcode search functionality to increase customer acquisition by 3% and ARPU of omni customers by 2%• Piloted Endless Aisle product in Mango & Nautica stores, generating incremental revenue of ~30 BPS• Implemented Livestreaming (M-Live) from stores, resulting in 5% higher ARPU than virtual sessions Show less

  • Product Manager 3

    Aug 2023 - Aug 2024

  • Product Manager 3

    Apr 2022 - Aug 2023

  • Product Manager 3

    Jun 2021 - Apr 2022