🕹️Vladi Duynov

🕹️Vladi Duynov

Information System Technician

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  • Timeline

  • About me

    Customer Success & Product Manager at SUMMA | Sports & Tech Enthusiast 🏀⚽️

  • Education

    • Coding Academy Israel

      2023 - 2023
      Full Stack Developer Full Stack
  • Experience

    • Israeli Air Force

      Jan 2014 - May 2017
      Information System Technician

      Aggregation and navigation of data.Technical Support.

    • Moroccanoil

      Sept 2017 - Jan 2019
      Quality Assurance Quality Control

      assurance specialist ensures that the final product observes the company's quality standards.Training employees on standard compliance.sub-contractor management.Training new employees on the plant's procedures.

    • Cellcom

      Mar 2019 - Jan 2020
      New Employee Guide & Technical Support

      Network support technician.Analyzing network performance and network problem fixing via cellcom systems.

    • FedEx

      Jan 2020 - Oct 2021
      Account Manager

      Manage the support process and resolve issues that affect customers.Communicate support details and schedules as required.

    • Babka Bakery

      Aug 2022 - Oct 2023
      Shift Manager
    • Bar-El 27

      Jan 2023 - Jan 2024
      Sales Marketing Manager
    • SUMMA

      Jun 2024 - now
      Customer Success Manager
  • Licenses & Certifications

    • Business Fundamentals for Customer Success Managers

      LinkedIn
      Dec 2024
      View certificate certificate
    • Onboarding and Adoption Best Practices for Customer Success Management

      LinkedIn
      Dec 2024
      View certificate certificate
    • Customer Success Management Fundamentals

      LinkedIn
      Dec 2024
      View certificate certificate
    • Customer Experience: Journey Mapping

      LinkedIn
      Dec 2024
      View certificate certificate
    • Customer Experience Strategy: Build a Customer-Centric Culture

      LinkedIn
      Dec 2024
      View certificate certificate
    • Engagement Preparation Best Practices for Customer Success Management

      LinkedIn
      Dec 2024
      View certificate certificate