Deep Enrich
Salomé Zarb Munzenberg
Head of Communication and Press relations
395 followers
Paris, Île-de-France, France
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About me
Customer care & operations management
Education
London College of Fashion, University of the Arts London
2006 - 2007Foundation degree Design and Applied Arts
University of the Arts London
2007 - 2009BA Jewellery design - Central Saint Martins Design and Applied Arts
Experience
Artisan Social Designer
Mar 2011 - Jun 2013Head of Communication and Press relations
BlaBlaCar
Jun 2014 - Aug 2022Managing the support of our growing communities in Western Europe Directing partnerships with outsourcing collaborators in Morocco and PolandLeading country managers to pilote their respective markets through all our channels and mentor their own team of managers, experts and specialists in reaching their career goals Implemented and led the operations of BlaBlaCar's first Customer Success projects Team manager of 30+ people Leading associate managers to success Overseeing the member experience of the French communities of BlaBlaBus, BlaBlaCar and BlaBlaLines
Operations Manager Western Europe
Jul 2021 - Aug 2022France Manager - Customer support
Jul 2018 - Jan 2022Knowledge Expert - Customer support
Jan 2017 - Jun 2018France Coordinator - Customer support
Feb 2016 - Feb 2017Knowledge Coach - Customer support
Apr 2015 - Jan 2017Community Relations Agent
Jun 2014 - Apr 2015
Licenses & Certifications
Data sprint
DataBirdJun 2021- View certificate
Manager à distance
UnowJan 2021
Développer son leadership
UnowJun 2020
Volunteer Experience
Bénévole coach
Issued by LinkedOut on Sept 2020Associated with Salomé Zarb Munzenberg
Languages
- frFrench
- enEnglish
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