Julie Brock

Experience

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  Cigna

  Jan 1994 - Jan 1997

  Operations Manager

  Managed datacenter facilities and staff Train and supervise staffAS/400 system administration including configuration, installations, software upgrades, work management activities, performance tuning, and security.Data center relocation, procurement

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  Dancik International

  Jan 1997 - Jan 1998

  Technical Support Manager

  Provided AS/400 and network technical support to application software customer base and sales staff. Designed installation programs for application packages. Installed hardware and software, OS/400 and Windows, for customer base on the AS/400. Designed and performed customer training seminars and system operations courses. Data center remodel: - RFQ process for construction - Manage construction crews - Purchasing of data center furniture - Coordinate relocation of hardware for temporary and permanent repositioning Show less

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  RLI Insurance Company

  Jan 1998 - Jan 2001

  Director, Data Center Administration

  • Manage computer operators and administrators daily operations• Manage and administer AS/400 (iSeries) and P390 projects, responsible for data center operations• Perform IT strategic planning, budget administration• Responsible for IT Disaster Recovery plan design, documentation, implementation, maintenance, training and annual SunGard testing.• Negotiation of hot site contract, maintenance of hardware contracts• Vendor RFP, selection, procurement and installation coordination of high availability solution • Internally completed CISC-RISC migration resulting in $40,000 savings to company• Research and recommend new technologies.• Maintain 99.9% system availability on AS/400 and P390.• Develop and implement staff procedures, ensure up-to-date staff training.• Defined metrics and reported monthly usage statistics.• Led a cross-functional team of network administrators and software developers to develop features and fix product defects Show less

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  Electrolux

  Feb 2001 - Jun 2011

  • Design global ITIL Change, Release & Configuration processes• Led triage on product bugs and feature requests.• Led the design and development of software upgrades and the deployment of new services and products.• Execute internal audits• Ensure continued utilization of Change, Release & Configuration management strategy, processes, policies and associated tools globally• Chair global Change Advisory Board, review and approve all changes with global impact to organization• Maintain adherence to SOX and COBIT 5 compliance for ITIL processes and development methodologies Show less • • Infrastructure Team Management - System Administrators and Network Technicians• Support Desk Manager• IT Strategy Development for Data Center and Network Management• Accountable for compliance of ITIL processes to Sarbanes-Oxley / COBIT requirements• CapEx budget development, management and reporting• Change, Release and Configuration Manager• Problem and Incident Manager• Systems Programming• Business and Disaster Recovery• IT Security Strategy• Execute internal audits• Deployment of new services and products• Led the design and development of software upgrades Show less

  • Global Change, Release and Configuration Manager

    May 2009 - Jun 2011

  • Operations Manager

    Feb 2001 - Jun 2011
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  TEKsystems Global Services

  Jun 2011 - Mar 2019

  • Develop and manage systems teams, including hiring, leadership, development and accountability for performance.• Develop staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews, and ensured compliance with established company policies. • Oversees internal and external application development projects, as assigned, from inception through successful implementation to ensure timely, effective completion and compliance. • Develops and manages project plans and monitors progress against plan, using tools to capture and track the pipeline and individual projects and resources.• Directs and oversees staff, and outside consultants as needed in the planning, development, and on-going maintenance of strategic systems needed by the organization. This includes timely and effective releases, patches, issue resolution, etc. for existing business systems.• Creates and executes a roadmap for deliverables based on requirements, projects, and support functions.• Manage delivery of infrastructure/ application vendors and services providers.• Maintain knowledge on product direction and future offerings of infrastructure, network and application vendors.• Conduct high level planning sessions for programs ensuring the key elements of the program are appropriately planned and communicated.• Develop strategy to mitigate exposure and risk for projects and programs. • Responsible for ensuring testing strategy and execution in conjunction with the technical and business process leaders.• Responsible for project and program level planning, ensuring plans are created and updated in a timely manner.• Accountable for process improvement and metrics that demonstrate efficient delivery of infrastructure and software services and projects, driving value to the business. • Maintain knowledge on product direction and future offerings of infrastructure, network and application vendors Show less • • Assist client in solving problems, creating value, maximizing growth and improving business performance through IT • Consultation for strategy and enablement of IT Service Management (ITSM) practiceso Provide leadership and guidance for continual service improvement effortso Evaluate, research and audit existing processes to identify improvement opportunities for integrated processes, compliance o Process Architecture and Design: Develop workflows, diagrams, work instructions and end user guidance documentationo Systems Analysis: Interpret business rules and requirements for software design specifications• Project management • Head extensive enablement (organizational change) efforts across Business and Systems functions• Lead teams of internal and external employees in a matrix environment. Provide leadership mentoring for managers and directors. • Advise leadership on Systems strategy and long term cultural development opportunities. Show less

  • Delivery Manager / Consultant

    Jun 2011 - Mar 2019

  • Principal Consultant, Project Management Consultant

    Jun 2011 - Jan 2016
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  Village of Weldon

  May 2017 - May 2019

  President

  • Serves as chief executive officer, with supervisory authority over affairs and property of the village. • Presides at council meetings, gives the council information concerning the affairs of the village and recommends appropriate actions. • Is a conservator of the peace and may exercise power to suppress disorder.• Approves synopsis (or entire proceedings) of actions taken at council meetings prior to publication. • Authenticates all ordinances, sees that laws relating to the village and ordinances and regulations of the council are enforced. • Direct Supervision of Village Manager and staff.• Appoints vacant trustee seats with the consent of the council. • Fills vacancies of non-elected officials, with the consent of council. • Review and authorize annual budget as presented by the finance committee.• Assist and Direct council with development of future roadmap development and execution. Show less

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  Caterpillar Inc.

  Apr 2019 - now

  • Director of Information Technology

    Apr 2019 - now

  • IT Manager III

    Apr 2019 - now