Learsie Cando

Experience

• 

  HSBC

  May 2010 - now

  ⦁ Monitors and resolves IT-related tickets and requests in accordance with the existing procedures and SLAs.⦁ Provides software and hardware BAU technical and premier expertise to end users/clients to drive troubleshooting procedures and resolution for over 5,000 users.⦁ Provides on-site support by managing and instructing Comet229 on-site team (5 members).⦁ Continuously challenges SOPs and practices by championing change for a more efficient workflow.⦁ Builds and maintains professional relationships with external vendors for excellent vendor-vendee experience.⦁ Actively participates in project conceptualization, planning and execution.⦁ Coordinates, escalates and troubleshoots any telephony issues specifically for Cisco Telephony Infrastructure.⦁ Conceptualizes IT Operations collaboration with various teams.⦁ Provides expertise, guidance and best practices among team members to promote standard IT procedures and practices.⦁ Escalates any exceptions to management or next support group to continually find resolution.⦁ Spearheaded Windows 10 migration and testing for Thin and Thick clients or GSC Philippines (1909 to 20H2) - 2022⦁ Spearheaded Windows 10 migration and testing for Thick and Thin clients for GSC Philippines (20H2 to 21H2) - 2023⦁ Spearheaded VDA testing and deployment for GSC Philippines - 2022 to 2023 Show less ⦁ Monitors and resolves IT-related tickets and requests in accordance with the existing procedures and SLAs.⦁ Ensures hardware/software installations are undertaken in a planned and controlled manner and anomalies escalated to the team leader/project manager in a timely manner.⦁ Continuously challenges SOPs and practices by championing change for a more efficient workflow.⦁ Actively participates in project conceptualization, planning and execution.⦁ Ensures that all systems requirements are met for new migrations in coordination with the project managers and concerned processes.⦁ Provides expertise, guidance and best practices among team members to promote standard IT procedures and practices. Show less

  • IT Manager

    Sept 2023 - now

  • IT Assistant Manager

    Feb 2013 - Sept 2023

  • System Administrator

    May 2010 - Feb 2013