Olimpia Modorcea

Experience

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  Costa Crociere S.p.A.

  Jan 1994 - Jan 1996

  PURSER (Finance)

  Controlled all on-ship financial transactions on the “Costa Riviera” (1400-passenger cruise ship) for financial reporting and billing. Tasks required knowledge of SAP (user level).

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  American/European Telecommunication Corp.

  Feb 1996 - Oct 1996

  Business Development Manager

  Business development for Hungary and provision of consulting and support services to an existing customer base of over 300 customers.

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  Scala Business Solutions

  Oct 1996 - Mar 2000

  Client Care Executive

  I joined Scala as Assistant to the COO in its founding year. As the company grew rapidly, so did my responsibilities—evolving from developing the frame for accounting budgets within the operations department to leading initiatives in Customer Success and Satisfaction. Being part of this journey and contributing to the company’s accelerated growth was an immense professional joy.Served a diverse customer base of over 6,000 across Western Europe, CEMEA, the Nordics, APAC, and the Americas, driving tailored engagement strategies to enhance customer satisfaction and retention.Focused on customer segmentation, categorizing the customer base by business sector and segment to develop and implement targeted, high-impact initiatives that addressed specific industry needs.Led data-driven business assessments, leveraging statistical analysis and satisfaction measurements to identify trends, pain points, and opportunities for improvement. Spearheaded cross-functional task forces to drive strategic improvements based on these insights.Played a key role in the development and rollout of business process enhancements, including issue escalation protocols, issue logging systems, and internal/external communication frameworks, ensuring seamless customer interactions and operational efficiency.This role strengthened my expertise in customer-centric strategy, process optimization, and cross-regional customer engagement, laying the foundation for my continued leadership in customer success and business transformation. Show less

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  Euronet Software

  Mar 2000 - now

  Sr. Account Manager EMEA & Oceania

  As the Sr. Account Manager for EMEA and now Oceania, I've been instrumental in shaping and establishing the Customer Success function from the ground up. Joining the company in its early days, I focused on developing customer-centric processes that drive engagement, retention, and long-term success. My role bridges daily operations, strategy, and execution, ensuring our customers' journey is exceptional while directly contributing to business growth for both parties. With 25 years of experience in complex in-house processing solutions within the payments sector (retail banking software), I have developed a deep understanding of the industry’s growth drivers and trends. This expertise, combined with a strong foundation in international key account management, partner collaboration, and consultative business development, enables me to drive customer success in the IT software, Electronic Funds Transfer (EFT), and financial technology sectors.I have successfully designed and implemented operational, CRM, and sales processes that enhance efficiency, optimize revenue, and elevate customer experience. Passionate about delivering best-in-class service, I work cross-functionally with implementation, sales, operations, and technology teams to ensure seamless customer success strategies.With experience across Central & Western Europe, North America, Oceania, and the Middle East, I thrive in multicultural environments, bringing adaptability and global market insight to every initiative. My background in strategic sales optimization enables me to craft value-driven offers that maximize both customer satisfaction and business impact. Show less