Rachel Nguyen

Experience

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  International University - VNU HCMC

  Oct 2017 - Jun 2018

  Media Coordinator

  - Collaborated with team members to create advertising campaigns raising awareness for campus events, resulting in 3 consecutive “sold out” events with 300 participants in total- Developed periodic plans for interactive and informative posts for 11,000+ follower Facebook page- Created content and directed “Start-up: Expectation vs Reality” vlog with 3,500+ views

• 

  University of Kansas Memorial Corporation

  Oct 2018 - Feb 2021

  Customer Service Associate

  - Provided prompt and attentive customer service- Assisted chefs with preparing foods

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  Ms. Giang English Center

  Jun 2019 - Aug 2019

  Teaching Assistant

  - Held 1-1 speaking practice sessions for 20+ students, evaluated and reported students’ progress to supervisor- Led language acquisition seminar, providing content to 10 professionals, increasing their abilities in English skills - Graded assigned writing homework, improving academic writing skills- Created sample answer documents for students’ reference

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  The University of Kansas - Global Partners

  Aug 2019 - May 2020

  Communications Director

  - Devised and published marketing content on social media, resulting in increasing requests for members by 15%- Created content and designed weekly newsletter, disseminated through Mailchimp to 217 members- Researched social media for trends and global events information, designed flyers using Canva and Adobe Spark

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  University of Kansas - Academic Accelerator Program

  Aug 2019 - Mar 2020

  Marketer

  - Designed and implemented strategic marketing campaigns driving students to events, increasing overall attendance by 8 times- Researched students’ insights and plan professional workshops regarding academic opportunities information and professional development- Gathered, created and presented scholarship information and best practices to 25+ students

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  Shorelight

  Aug 2019 - Mar 2020

  Student Ambassador

  - Assisted AAP staff with activities and events during the academic year- Kept updated with current students and held Peer Advising hours, addressed student's academic and life challenges, suggested resources for student's success

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  Southwestern Advantage

  May 2020 - May 2020

  Sales Representative

  - Created data of potential clients, pitched services and developed referral base, resulting in $200 of weekly sales and an increase of 30% in client database - Developed expertise in emotional intelligence working with clients, experiencing rejection and refining approaches - Surpassed sales goals from initial training period through program participation

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  Beauty & Barber Vocational School

  Jun 2020 - Aug 2020

  Inventory Analyst Intern

  - Monitored inventory of $20,000 monthly supplies. Tracked and organized invoices and bills using HubDoc- Established and implemented just-in-time inventory and stocking level program, decreasing 30% redundant items - Created cost analysis of suppliers using Excel, improving speed of restock and increasing cost savings by 30%- Created and implemented warehouse’s inventory management procedure, improving in-stock levels and reducing inventory shrink, ensuring inventory control needs were consistently met Show less

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  The University of Kansas

  Feb 2021 - Jul 2021

  - Graded weekly assignment of 60 students, gave constructive feedback for performance improvement - Reported students’ common mistakes to instructors for in-class review - Held weekly office hours, answered students' questions about class and assignments- Assisted instructor in grading quizzes, homework- Proctored exams

  • Mathematics Grader

    Aug 2020 - Jul 2021

  • Quantitative Methods and Data Analysis Teaching Assistant

    Feb 2021 - May 2021
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  Hill's Pet Nutrition

  May 2021 - Jun 2022

  Business Analytics Intern

  - Extract data from Cisco, update call center’s weekly operation reports, ensuring agent’s activity is correctly recorded and effectively managed- Collaborate with Education team to develop quantitative criteria assessing customer’s learning engagement- Devise a dynamic template to calculate pet’s lifetime values, conduct costs analysis, providing insights in vets clinics and Hills’s profits, and brainstorm according strategy to drive business sales- Analyze data evaluating the growth of wellness product lines, providing insights in industry trends and distribution channels Show less

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  PMG

  Jun 2022 - now

  • Analyst II - Client Analytics

    Oct 2023 - now

  • Analyst l - Client Analytics

    Aug 2022 - Oct 2023

  • Graduate Leadership Program - Data & Tech Track

    Jun 2022 - Aug 2022